Guest Relation Host

1 week ago

Client Site IND Chennai SCB Haddows Road Asia, India Cushman & Wakefield Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Title

Guest Relation Host

Job Description Summary

As a Guest Relations Host, you will be the first point of contact for guests, creating a welcoming and positive experience from arrival to departure. Your primary responsibility is to ensure guest satisfaction by providing exceptional service, handling inquiries, resolving issues, and offering assistance throughout their visit. You will serve as a key liaison between guests and internal departments, maintaining a professional and friendly demeanor at all times.

Job Description

About the role:
  • Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
  • Consistently offers professional, friendly and welcoming interactions
  • Answers and screens all incoming internal calls to handle caller's inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
  • Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
  • Manages visitor badges and maintains appropriate visitor records
  • Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
About you:
  • Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
  • Good communication and coordination

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

  • Being part of a growing global company;

  •  Career development and a promote from within culture;

  •  An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"

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