Vendor Management Lead

Vendor Management Lead, VP

Job Title: Vendor Management Lead, VP

Location: Pune, India

Role Description

• We are seeking a dynamic and skilled professional to join our DWS Technology organisation as a Service Relationship Owner (SRO) at the VP level, for the principal services that DWS Technology continues to receive from Deutsche Bank TDI. This role is designed for someone who thrives in complex, collaborative environments, and is passionate about driving technology service delivery to success across a global and multifaceted organisation.
• The SRO acts as an empowered partner and proxy for the Head of Core Technology, ensuring strong oversight, effective communication, and seamless review/reporting of technology services, with deficiencies escalated. This individual will engage with internal DWS stakeholders and DB TDI teams, maintaining high standards of organisation, discipline, and follow-through. Ideal candidates bring proven project leadership, exceptional communication skills, and a solid grasp of technology services.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Communication Excellence: Act as a primary point of contact across the DWS Technology organisation, facilitating clear, concise, and compelling communications to drive alignment and action.
• Stakeholder Engagement: Confidently conduct discussions and negotiations around service deficiencies with TDI partners, especially in areas requiring follow-up, clarification, or issue resolution.
• Service Oversight: Maintain a deep understanding of the scope, quality, and value of services provided by TDI, proactively identifying opportunities for improvement of the reporting and oversight as well as ensuring services meet DWS needs and compliance with regulatory standards.
• Governance and Compliance: Support the implementation and ongoing maintenance of governance frameworks, ensuring compliance with internal policies and external regulations.
• Continuous Improvement: Drive continuous improvement initiatives by soliciting feedback, analysing performance metrics, and championing innovative solutions across the technology landscape.
• SRO Training & Expertise (Optional): If applicable, leverage previous SRO training and experience to enhance role effectiveness and contribute to best practice sharing within the organisation.

Your skills and experience

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree or relevant certifications are an advantage, but not essential.
• Professional Experience: Minimum 6-7 years of experience in technology project management, stakeholder engagement, or service delivery oversight, preferably within large or complex organisations.
• Communication: Outstanding verbal and written communication skills; capable of conveying complex information simply and persuasively to diverse audiences.
• Project Management: Demonstrated experience leading multi-disciplinary technology projects, with an ability to coordinate disparate teams and resources towards common goals. This should include the ability to design, review
• Organisation & Discipline: Highly organised, detail-oriented, and disciplined in approach; adept at managing multiple priorities and deadlines simultaneously.
• Stakeholder Management: Proven ability to build relationships, influence outcomes, and manage expectations with internal and external partners.
• Service Delivery Understanding: Solid understanding of technology services, vendor management, and operational excellence.
• SRO Training (Optional): Previous completion of SRO training and demonstrated understanding of the SRO role is useful but not essential.

• Proactive Mindset: Anticipates challenges and opportunities, taking initiative to escalate them before they become more serious.
• Adaptability: Comfortable navigating ambiguity and change, adjusting approach as needed to deliver results in evolving environments.
• Analytical Skills: Strong analytical and strategic thinking abilities, with a talent for synthesising insights and making data-driven decisions.
• Commitment to Excellence: Holds self and others to high standards of performance, ethics, and accountability.

• Technology Leadership: Collaborate closely with DWS Technology leads to align initiatives and strategies.
• TDI Partners: Serve as a key liaison with TDI service providers, ensuring mutual understanding and effective delivery of contracted services.

• This role offers significant opportunities for professional growth and visibility within the DWS Technology organisation. The successful candidate will develop a deep understanding of technology service relationship management, technology service oversight, and effective reporting.
• Exposure to senior stakeholders and complex projects will provide a strong foundation for advancement into more senior roles.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.