Service Relationship Manager

Service Relationship Manager – Team Lead, VP

Job Title: Service Relationship Manager – Team Lead, VP

Location: Pune, India

Role Description

The DWS COO Divisional Vendor Management Office (CooDVMO) manages all contract and vendor legal governance across all DWS functions in compliance with regulatory requirements and in close co-operation with the Service Owners in the respective Product areas/ countries, the DWS Control Functions as well as Global Procurement.

• Third Party Management (TPM), part of CooDMVO, is responsible for the processes that manage risks related to the engagement of third-party vendors and outsourcing.
• TPM has driven a large-scale transformation to change the approach, process and technology for the third-party risk management process. There is a significant focus from regulators and auditors on vendor risk and the way in which it is managed within DWS.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Given the increased focus on vendor risk and the establishment of a Regulatory Engagement team within TPM, additional support is required to drive and co-ordinate a range of activities, falling into three main areas, Regulatory Analysis, Operational Management, and Content Production:

Regulatory Analysis / Advisory

Build and drive:

• Create and maintain and up to date analysis of DWS's compliance against Third Party Regulations
• Run the Regulatory Governance Forum, a governance meeting across first and second lines of defence (Global Procurement, TPRM, Legal, Compliance), which includes the below activities:
• Track the progress of new regulations against the key Regulatory Compliance Management processes including:
  • Understanding the key owners for each stage of in-flight regulations
  • Track and report the progress
  • Escalate / report risks and issues via the Regulatory Governance Forum
  • Create Points of View papers for internal audiences for new and emerging regulations and consultation papers

Operational Management:

• Be the primary contact for TPM issues including all regulatory requests, Outsourcing governance forums and BAU questions.
• Relay feedback into relevant global governance forums, to drive improved outcomes for DWS's third party risk management approach
• Track and report on progress of
• Management of a communications plan to implement External Engagement activities
• Contributing to the development of processes to deliver effective management of Regulatory requests from regional, business stakeholders.
• Development and production of a reporting framework for Regulatory engagement.
• Creation and management of a repository of Regulatory engagement, peer benchmarking and external communication activity.
• Development and maintenance of a KOD to document External Engagement procedures.
• Developing strong relationships with key internal regulatory / external audit facing functions
• Develop and review IGSA management; set out the responsibilities, service levels, and payment arrangements related to legal entities for shared services.
• Create Transfer Pricing polices to ensure consistency with the IGSAs around structure and pricing.

Content Production:

• Responding to business and risk requests for information to support regulatory / audit responses regarding TPM / VRM processes, providing high quality content to protect and enhance the reputation of the Bank's third-party risk management activities.
• Sourcing and developing credible content to support regulatory engagements, senior management communications and ongoing business and regulatory requests.
• Work closely with the External Engagement Lead and other stakeholders to agree and implement regular MI to support the TPM story to regulators.
• Develop deep functional understand of the Third-Party Risk Management process and associated platform Functionality
• This role reports directly to the CooDVMO Lead.

Your skills and experience

• Deep understanding of key global third-party regulations (MaRisk, EBA Outsourcing Guidelines, Interagency Guidance, PRA SS1/21, PRA SS2/21, DORA, MAS, HKMA, etc)
• Ability to influence and build collaborative relationships with a broad range of stakeholders
• Understanding of the third-party risk management process
• Strong project management and organisational skills
• Ability to develop and deliver credible content
• Strong communication skills
• Self-starter, with the ability to work autonomously and drive engagement
• Strong attention to detail
• Ability to challenge the current operating environment
• Ability to identifying innovative value-added solutions

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.