Technology Service Analyst

Technology Service Analyst, AS

Job Title: Technology Service Analyst, AS

Location: Pune, India

Corporate Title: AS

Role Description

• You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision.
• Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions
• Escalation, Management, and communication of major production incidents
• Liaising with development teams on new application handover and 3rd line escalation of issues
• Application rollout activities (may include some weekend activities)
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Update the RUN Book and KEDB as and when required

Your skills and experience

• Good experience in Production Application Support and ITIL Practices
• Very good hands-on knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries.
• Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch)
• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Excellent Team player and People Management experience is an advantage
• Bachelor's degree (Economics, Business Administration, Finance preferred). Master's degree a plus.
• Previous relevant experience in Banking Domain
• 5+ years' experience in IT in large corporate environments, specifically in the production support.
• Operating systems (e.g. UNIX, Windows)
• Understanding on environments
• Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar)
• Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics

Nice to have:

• Cloud services: GCP
• Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.