Technology Service Specialist

Technology Service Specialist - AVP

Job Title: Technology Service Specialist

Corporate Title: Assistant Vice President

Location: Pune

Role Description

• Infrastructure Core Products (ICP) - Global Network Services (GNS) is responsible for the engineering, development, and operation of DB's Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in 50 countries.
• AVP will Support Service Owners to design, develop, and deliver training programs for a variety of network topics. They will work collaboratively with the leadership team in implementing talent development strategies, programs and solutions across all the Network Deployment teams

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Responsible to provide strategic and operational oversight and support to teams in India to drive business outcomes aligned with agreed business priorities
• Work collaboratively with the leadership team in implementing talent development strategies, programs and solutions across all the Network Deployment teams
• Support Service Owners to design, develop, and deliver training programs for a variety of network topics
• Collaborate with subject matter experts to ensure content is current, accurate, and relevant to user's needs
• Utilize various instructional techniques, including hands-on labs, e-learning modules, and live demonstrations to enhance learning outcomes
• Provide feedback and guidance to trainees to enhance their understanding
• Will support managers and the management team in managing records for skill enhancement , tracking progress, and reporting when required

Your skills and experience

• 5-10 years of experience as technical trainer preferably in Network infrastructure
• Must have exposure and awareness of various network technologies such as CISCO, F5, Arista, Juniper, Checkpoint, Fortinet etc.
• Excellent communication and presentation skills to convey complex technical concepts in an easy-to-understand manner, catering to a variety of learning styles.
• Experience in developing training content for complex technical subjects
• Outstanding communication skills and comfortable speaking to crowds
• Excellent organizational and time-management abilities
• Deep understanding of networking concepts
• Strong interpersonal skills with the ability to build rapport and motivate learners
• Adaptability to changing environments and willingness to embrace new technologies
• A proactive approach to problem-solving and a commitment to excellence in training delivery
• Passion for teaching and a desire to cultivate a learning culture within the organization
• Certification such as CTT+ (Certified Technical Trainer) are good to have
• The role requires flexibility to work evenings and weekends due to business requirements

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.