Service Relationship Manager

Service Relationship Manager, AVP

Job Title: Service Relationship Manager, AVP

Location: Pune, India

Role Description

The DWS COO Divisional Vendor Management Office (CooDVMO) manages all contract and vendor legal governance across all DWS functions in compliance with regulatory requirements and in close co-operation with the Service Owners in the respective Product areas/ countries, the DWS Control Functions as well as Global Procurement.

• Third Party Management (TPM), part of CooDMVO, is responsible for the processes that manage risks related to the engagement of third-party vendors and outsourcing.
• TPM has driven a large-scale transformation to change the approach, process and technology for the third-party risk management process. There is a significant focus from regulators and auditors on vendor risk and the way in which it is managed within DWS.
• The role supports a team with global responsibility who manage responses to regulators globally, and activities needed for DWS to meet key regulatory requirements in Third Party Risk. The role is required to drive and co-ordinate a range of activities, falling into two main areas, Content Production and Operational Management.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Creation and maintenance of core content covering key Third Party Management topic areas
• Sourcing and developing credible supplementary content to support regulatory engagements, senior management communications and ongoing business requests.
• Reporting: gather, analyse, and interpret data from multiple sources; create dashboards for reporting to management and stakeholders
• Maintain documentation of reporting procedures and data definitions.
• Assist, prepare and distribute agendas and materials for all relevant meetings.
• Record and maintain accurate minutes of all meetings.
• Track and follow up on action items from decisions.
• Working closely with the Strategic Engagement Lead and other senior stakeholders to agree and implement regular MI to support the TPM story to regulators.
• Creation and management of the global Third-Party Regulatory Engagement Calendar, tracking all reporting submissions, inspections, meetings and audits related to third party lifecycle topics.
• Deliver effective management of Regulatory requests from regional, business and Regulatory Management Office stakeholders.
• Contribution to regular (monthly) communications targeting key stakeholders to educate on new regulations, upcoming regulator meetings, audit interactions, news, etc.
• Management of the TPM Regulatory Team tracker, audit actions and findings tracker, to drive effective collaboration and delivery management across the team.

Your skills and experience

• Ability to develop and deliver credible content
• Strong communication skills
• Self-starter, with the ability to work autonomously and drive engagement
• Proven experience working on major enterprise-wide transformation programmes
• Strong attention to detail

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.