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Team Leader Retail
2 weeks ago
Key Responsibilities:
- Team Management & Supervision
- Lead, motivate, and guide the retail staff to deliver excellent customer service.
- Prepare staff duty rosters and ensure proper shift coverage.
- Conduct daily briefings and assign responsibilities.
- Train new team members on products, sales techniques, and customer handling.
- Sales & Customer Service
- Ensure customers receive prompt, polite, and professional service.
- Promote cakes, pastries, and seasonal offers to maximize sales.
- Handle escalated customer queries or complaints at the store level.
- Achieve daily/weekly/monthly sales targets set by management.
- Store Operations & Standards
- Oversee product display, stock rotation (FIFO), and proper labeling.
- Ensure cleanliness and hygiene standards are maintained in FOH & BOH.
- Monitor wastage and report daily sales & stock status to management.
- Coordinate with the production/delivery team for timely product replenishment.
- Reporting & Coordination
- Prepare daily/weekly reports on sales, staff performance, and inventory.
- Communicate store updates, challenges, and customer feedback to the Area Manager.
- Support in conducting audits and ensuring compliance with company policies.
Job Types: Full-time, Permanent
Pay: ₹14, ₹16,500.00 per month
Benefits:
- Paid sick time
- Provident Fund