Team Leader Retail

1 day ago


Aluva, Kerala, India Cutie Pie Cakes Full time ₹ 1,68,000 - ₹ 1,98,000 per year

Key Responsibilities:

  • Team Management & Supervision
  • Lead, motivate, and guide the retail staff to deliver excellent customer service.
  • Prepare staff duty rosters and ensure proper shift coverage.
  • Conduct daily briefings and assign responsibilities.
  • Train new team members on products, sales techniques, and customer handling.
  • Sales & Customer Service
  • Ensure customers receive prompt, polite, and professional service.
  • Promote cakes, pastries, and seasonal offers to maximize sales.
  • Handle escalated customer queries or complaints at the store level.
  • Achieve daily/weekly/monthly sales targets set by management.
  • Store Operations & Standards
  • Oversee product display, stock rotation (FIFO), and proper labeling.
  • Ensure cleanliness and hygiene standards are maintained in FOH & BOH.
  • Monitor wastage and report daily sales & stock status to management.
  • Coordinate with the production/delivery team for timely product replenishment.
  • Reporting & Coordination
  • Prepare daily/weekly reports on sales, staff performance, and inventory.
  • Communicate store updates, challenges, and customer feedback to the Area Manager.
  • Support in conducting audits and ensuring compliance with company policies.

Job Types: Full-time, Permanent

Pay: ₹14, ₹16,500.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

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