Senior Manager Travel Operations and Sale

3 days ago

Pune, Maharashtra, India Foxhill Hospitality Private Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Position: Senior Manager- Travel Operations & Sales

Experience: 5–7 years

Location: Pune

Reports to: Director / MD

Team: 4-6

Role Overview:

We are seeking an experienced travel professional who can lead end-to-end travel operations, drive sales closures and business generation, manage client relations, and ensure smooth team coordination across domestic and international markets.

This role requires a balance of strategic sales acumen, operational efficiency, and leadership skills, supported by strong proficiency in CRM and travel management systems.

Key Responsibilities:

Sales & Business Generation

  • Drive business growth through lead generation, conversion, and repeat business.
  • Close domestic and international travel sales (FIT, group, MICE, custom holidays).
  • Track sales funnel, performance metrics, and revenue targets via CRM.

Operations Management

  • Oversee all operational aspects: itinerary planning, booking, vendor coordination, and client communication.
  • Ensure high-quality service delivery and timely execution of travel plans.
  • Optimize internal processes for cost-effectiveness and efficiency.

Team Management

  • Supervise a team of 4 members (sales, operations, support).
  • Monitor team performance and provide training/coaching where needed.
  • Ensure daily targets, quality checks, and CRM data accuracy.

Client Handling & Relationship Management

  • Serve as escalation point for key clients.
  • Build strong relationships with suppliers, partners, and clients.
  • Maintain CRM records of client interactions and feedback.

Technology & Reporting

  • Utilize CRM software for lead management, pipeline tracking, and client follow-ups.
  • Prepare periodic reports on sales performance, leads, and operational KPIs.
  • Ensure team compliance with CRM usage and data hygiene.

Desired Profile:

  • 5–7 years of experience in travel services with exposure to both domestic and international markets.
  • Proven track record in sales closures, business development, and operations.
  • Hands-on experience with CRM tools (Sembark, HubSpot, Salesforce, Zoho, or similar).
  • Excellent communication, negotiation, and client-handling skills.
  • Strong leadership and team management experience.
  • Preferred background from companies like Travel Triangle, MakeMyTrip, Travel Clan, Sadguru Travels, Veena , Kesari, or similar.

Job Type: Full-time

Pay: ₹600, ₹800,000.00 per year

Work Location: In person

Expected Start Date: 15/11/2025

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