Operations Executive – Travel Agency
1 day ago
Company Description
Horizon Tours and Travels caters to both B2B and B2C clients by providing top-tier travel solutions for business and leisure with a commitment to excellence. Our customer-centric approach ensures reliability, comfort, and value for money. We aim to deliver exceptional service that enhances the travel experience for all our clients.
Role Description
This is a full-time on-site role for an Operations Executive at Horizon Tours and Travels, located in Pune. The Operations Executive will be responsible for managing day-to-day operations, coordinating travel logistics, and ensuring smooth execution of travel plans for clients. This role also requires maintaining effective communication with clients and vendors, resolving issues, and supporting the overall operational efficiency of the agency.
Key Responsibilities:
Manage daily travel operations including bookings, itineraries, and client queries.
Coordinate with airlines, hotels, and tour partners to ensure smooth service delivery.
Handle B2B and B2C inquiries.
Prepare customized travel packages and quotes for clients.
Manage post-sales support and customer satisfaction.
Optimize operational processes for better efficiency and client experience.
Requirements:
2–5 years of experience in travel operations, ticketing.
Strong knowledge of GDS systems (Amadeus, Galileo, Sabre) is a plus.
Excellent communication and negotiation skills.
Ability to multitask, prioritize, and manage time effectively.
Customer-first mindset with strong attention to detail.
Familiarity with domestic and international destinations.
Preferred Qualifications:
Degree or Diploma in Travel & Tourism or Hospitality.
Experience working with a travel agency or DMC.
Proficiency in MS Office or CRM tools.
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