
Team Leader
15 hours ago
Job Title: Team Leader – Collections
Department: Collections
We are seeking a goal-driven Team Leader to supervise and motivate a team of Collection Agents. The ideal candidate is a hands-on leader who understands the nuances of debt recovery while managing performance, compliance, and morale. This role requires a firm grasp of collection strategies, regulatory compliance (FDCPA, TCPA, etc.), and the ability to mentor and guide a team to meet and exceed targets.
Key Responsibilities:
- Supervise daily activities of the collections team to ensure productivity and performance goals are met.
- Coach, train, and mentor agents to improve call handling, negotiation skills, and compliance adherence.
- Monitor calls and review account activity to ensure agents are following collection scripts, legal guidelines, and company standards.
- Handle escalated customer issues and negotiate settlements as needed.
- Track team KPIs: contact rates, recovery rates, promises to pay, and call quality.
- Conduct regular performance reviews and provide constructive feedback.
- Ensure accurate reporting and documentation of collection activities.
- Coordinate with compliance and legal teams to stay updated on regulatory changes.
- Assist in recruiting, onboarding, and training new team members.
- Foster a culture of accountability, professionalism, and ethical recovery practices.
Qualifications:
- Proven experience (3+ years) in a collections environment, with at least 1 year in a supervisory or team lead role.
- Strong knowledge of debt collection laws and best practices.
- Excellent leadership, communication, and interpersonal skills.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Preferred Attributes:
- Calm under pressure and firm but fair with teams and clients.
- Detail-oriented with a strong sense of integrity and discretion.
- Results-driven with a motivational leadership style.
Job Types: Full-time, Permanent, Fresher
Pay: ₹13, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
-
Team Leader
2 weeks ago
Rs Puram, Coimbatore, Tamil Nadu, India Mayaa Financial Services Full time ₹ 2,40,000 - ₹ 3,00,000 per yearWe are hiring a proactive and result-oriented Team Leader – Telecalling . You'll be responsible for driving recovery targets, monitoring call quality, ensuring compliance, and supporting team performance through regular coaching and guidance. The ideal candidate knows how to balance empathy with firmness and turn call scripts into recovered dues.Key...
-
team leader
1 week ago
Ramanathapuram, Coimbatore, Tamil Nadu, India SURAJ AND CO Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Title: Team LeaderLocation: Coimbatore.Job Type: Full-Time (Office Work)Salary: ₹15,000 – ₹20,000 per monthTimings: 9:30 AM – 6:30 PMRole & Responsibilities:Lead, guide, and motivate a team to achieve sales/collection targets.Plan and monitor daily activities to ensure productivity and efficiency.Handle escalations and provide effective solutions...
-
Team Leader
2 days ago
tamil nadu, India MSX International Full timeRole: Team Leader Responsibilities :Automotive Industry Expert: Deep Automotive/Technical experience and Team management Technical University degree or acquired by experience and technical certification (where and when required), Lean/Scrum certification (nice to have)Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV),...
-
Team Leader
9 hours ago
tamil nadu, India MSX International Full timeRole: Team Leader Responsibilities : Automotive Industry Expert: Deep Automotive/Technical experience and Team management Technical University degree or acquired by experience and technical certification (where and when required), Lean/Scrum certification (nice to have) Understand vehicle-specific failures and product features (Battery Electric Vehicle...
-
Team Leader
5 days ago
tamil nadu, India MSX International Full timeRole: Team Leader Responsibilities :Automotive Industry Expert: Deep Automotive/Technical experience and Team management Technical University degree or acquired by experience and technical certification (where and when required), Lean/Scrum certification (nice to have)Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV),...
-
Team Leader
3 weeks ago
Coimbatore, India Kpower Full timeUrgent opening for Telesales- Team Leader with Good salary, Attractive Incentives Location: Near Hopes, Coimbatore Job Title: Team Leader- SalesLocation: Coimbatore Head OfficeEmployment Type: Full-timePreference: Immediate Joiners Preferred Key Responsibilities Lead and manage a team of telesales executives focused on the Tamilnadu region. Set clear...
-
Team Leader
3 weeks ago
Coimbatore, Tamil Nadu, India Aegan Technologies Private Limited Full timeJob Descriptionjob Description Team Leader (Operations)Process: US Healthcare Claims AdjudicationLocation: CoimbatoreMode: Work from OfficeShift: RotationalInterview Round: Walkin Interview on(19th September and 20th September)Education: Any GraduateExperience Required- Minimum 4.6 years of overall experience in US Healthcare Claims Adjudication- Must have...
-
Team Leader
4 days ago
Coimbatore, Tamil Nadu, India Kpower Full time ₹ 3,00,000 - ₹ 4,50,000 per yearUrgent opening for Telesales- Team Leader with Good salary, Attractive IncentivesLocation: Near Hopes, CoimbatoreJob Title: Team Leader- SalesLocation: Coimbatore Head OfficeEmployment Type: Full-timePreference: Immediate Joiners PreferredKey ResponsibilitiesLead and manage a team of telesales executives focused on the Tamilnadu region.Set clear daily/weekly...
-
Team Leader
4 weeks ago
Coimbatore, Tamil Nadu, India Hiresquad Resources Full timeLeading BPO in PuneHiring For Team Leader/Assistant ManagerUS Healthcare ProcessRequire Experience in Healthcare(Mandatory)Require min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLAMust have Excellent Communication SkillsCTC UPTO 8PAShifts 24*7...
-
Team Leader
6 days ago
Guindy, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are hiring Team Leader - PHP and Angular for a leading IT concern in MadipakkamA Team Leader with 7-10 years of experience leading PHP and Angular development teams would drive project delivery using Agile methodology, managing full SDLC with hands-on expertise in project management tools.Key Responsibilities*Team Management*: Lead PHP and Angular...