Customer Success Executive

6 days ago

Noida, Uttar Pradesh, India Arting Digital Full time US$ 60,000 - US$ 1,20,000 per year

Position
-Customer Success Executive

Experience
- 2+ yrs

Location
- Noida (Sec 9)

Notice Period
-Immediate joiner-30 days

Qualification
- B.Tech, MBA, BBA, any Technical Background

Working days
- 5 days

Skills
- Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication Skills

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
  • Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
  • Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
  • Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
  • Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
  • Monitor key performance metrics and outcomes to track client satisfaction and success.
  • Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

Required Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • Proven experience in a customer-facing role, preferably in the XR, technology.
  • Familiarity with CRM software and customer support tools is a plus.
  • Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
  • Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.

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