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Sales Training Manager
2 weeks ago
Responsibilities:
- Designs training & test modules based on needs
- Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
- Resolves issues pertaining to process knowledge with clients
- Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
- Conducts interviews & coordinates with HR for recruiting trainers / trainees
- Ensure 100percent adherence on client driven SOP & BEST T&D compliance
- Prepare Trainers through TTT/ Platform skills certification
- Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
- Coordinates with all stakeholders to ensure New Hire training process runs effectively
- Prepare and attend all business / client reviews& work on the action plans to improve business performance
- Understanding of root cause analysis & reasons to better performance
- Interacts with IT team for creation and deletion of Ids for new team members
- Delivers Customer Service with Sales
- Process Excellence and Process Improvement Initiatives
- Supports Innovation & Continues Improvement to uplift sales performance
- Engaging Communication
- Coaches & Develops Others
- Support and monitor new trainees during the OJT (On the Job Training) period
- Create new product specific sales training curriculum
- Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
- Should have BPO Background in sales training
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