Front Office Executive

2 days ago


Mumbai, Maharashtra, India Stefab Full time

Front Office Executive

Diploma in Front Office is a 2 years to 5 years full-time diploma course or relevant experience or graduate in any field with experience 2 to 8 years

Responsibilities

  • Greet clients and visitors with a positive, helpful attitude.

    • Reporting to management and performing administrative duties.

    • Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.

    • Preparing meeting and training rooms.

    • Answering phones in a professional manner, and routing calls as necessary.

    • Assisting colleagues with administrative tasks.

    • Scheduling and confirming appointments, meetings, and events.

    • Manage office maintenance bills, utility bills & other monthly expenses.

    • Handling basic inquiries and sorting mail.

    • Copying, scanning, and filing documents.

    • Excellent written and verbal communication skills.

    • Monitoring office supplies and ordering replacements.

    • Keeping the reception area tidy and observing professional etiquette.

    • Performing other administrative tasks, if required.

    • Provide immediate solution for customers all concerns and queries.

    • Gives technical support in person, by email and phone.

    • Follows-up in a timely manner to voicemail and email requests from management, peers and other internal and external customers.

    • Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.

    • Participates in scheduled Sales Conference calls.

    • Manage attendance of all office staff & service engineers.

    • Assign engineer to attend complaint.

    • Informed to all engineer before one or two days about service calls.

    • Taking complaint of client and update in Google sheet

    • Manage service engineers tours & travel bills, other allowances, vouchers, etc, Making sure to collect all the vouchers/bills & submit it to the head office as per company rules & timelines.

    • Responsible for overseeing all service coordination and administration work.

    • Making service quotations and all invoice related to service.

    • Discussing spare parts needs with service engineers.

    • Manage good relation & team spirit between office staff, maintain a healthy & positive environment all the time.

    • Provides feedback of every team member to head office whenever required.

    • Willingly able travel to assigned territory to visit customers (if required).

    • Work with cooperation, flexibility, and dependability.

Mumbai Chembur



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