ISD calling Service desk

3 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Walkin Interview at TCS, Noida (Tata consultancy Services Plot No 1, Sector 157, Noida, Gautam Budh Nagar Uttar Pradesh Role - Desktop support / O365 / Laptop support

Years of Experience - 2 to 6 years

Location - NoidaProven experience as a help desk technician.Ability to diagnose and resolve basic technical issues.Basic understanding of computer systems.Customer-oriented and cool-tempered.1-2 years' experience in the Helpdesk/Desktop support.Good Communication SkillsBasic technical Knowledge.Experienced resources with good communication knowledge

Resolving incoming client and personnel IT queries on phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Collaborating with internal departments to ensure that IT needs are met.Documenting processes and maintaining service desk records.Asking questions about the problem and explaining possible solutions

Dealing with problems for hardware, such as servers, computers and printers, and software programs



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