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Service Desk Analyst

2 weeks ago

Noida, Uttar Pradesh, India Dimiour Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title : Service Desk. Years of Experience : 2 to 3.5 Years. Location : Noida. Notice Period : Immediate to 30 Days. Job Descriptions : Service Desk Analyst.

  • Service Desk Analyst (Help Desk Analyst, DSS Analyst 1st line help desk person, 1st line DSS. person).
  • The Service Desk Analyst s role is to ensure proper computer and software operation and to assist end users, that the end users can accomplish business tasks.
  • This includes receiving, prioritizing, documenting, and actively resolving end user help requests and issues.
  • Service Desk Analysts must have a comprehensive understanding of computer hardware and software.
  • In addition, they must possess excellent communication skills in order to assist computer users.
  • Follows standard Service Desk procedures.
  • Provide courteous customer support to users through phone, walk in, and ticket requests.
  • Logs all interactions, track and route issues and request and document resolutions.
  • Monitor all open tickets to ensure prompt closure and resolution.
  • Identify and escalate situations requiring urgent attention.
  • Escalate Incidents to the appropriate Level 2 support team(s).
  • Installs, configures, maintains, upgrades, and troubleshoots a wide range of hardware and software.

used in the company.

  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Gather metrics on daily/weekly/monthly requests and work.
  • Replace systems (laptops, desktops) as they reach their refresh threshold.
  • Purchase new systems and accessories and log data into asset inventory system or appropriate.

records.

  • Manage local inventory of IT related equipment.
  • Image new systems using automated technologies (such as SCCM, etc.) and update with needed.drivers and patches.
  • Deploy and maintain mobile phone fleet.
  • Maintain laptop and projector loaner and conference room pool.
  • Assist off site contractors with printer maintenance.
  • Installs, configure and support approved Business and CIM software.
  • Data Center operation support if requested by Operations tower.
  • Assist other GIS towers, CIM, manufacturing, etc.
  • When asked and core work permits.
  • Help with new company integrations.

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