Service Desk Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title:

Help Desk Technician

Job Overview:

We are seeking a skilled Help Desk Technician to provide top-notch technical support to our users. This role will involve troubleshooting IT issues, ensuring timely resolution of service requests, and delivering exceptional customer service.

Key Responsibilities:
  • Provide first-line technical support to end-users, ensuring issues are diagnosed and resolved promptly.
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
  • Log and manage service requests, incidents, and problems in the service management tool.
  • Assist with user account management, including password resets, permissions, and access issues.
  • Maintain knowledge of IT systems, applications, and tools to provide effective solutions.
  • Escalate complex issues to higher-tier support teams when necessary.
Requirements:
  • Fluent communication skills, with a strong ability to communicate technical information clearly to non-technical users.
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum of 1 years of experience in a Help Desk or IT support role.
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
  • Familiarity with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms).
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service skills with a focus on delivering high-quality support.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • The chance to work with a talented team of professionals.

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