Service Desk Specialist

2 days ago

Noida, Uttar Pradesh, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users and will be responsible for diagnosing and resolving IT-related issues, either remotely or in person.

The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to communicate effectively in both French and English. Responsibilities:Provide first-line technical support to end-users, ensuring issues are diagnosed and resolved promptly. Serve as the primary contact for French-speaking users, delivering support in both French and English.

Log and manage service requests, incidents, and problems in the service management tool. Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals. Assist with user account management, including password resets, permissions, and access issues.

Maintain knowledge of IT systems, applications, and tools to provide effective solutions. Escalate complex issues to higher-tier support teams when necessary. Ensure all requests and incidents are tracked and resolved within service level agreements (SLAs).

Provide remote support through remote desktop tools and other communication methods. Collaborate with other IT support teams and departments to improve the overall user experience. Maintain an up-to-date knowledge base for users to access self-help resources.

Participate in IT projects and improvements as required, including software rollouts and system upgrades. Provide clear communication and updates to users on the status of their requests and issues. Contribute to the overall improvement of IT service delivery by suggesting improvements to processes and workflows.

Requirements:Fluent in French (written and spoken), with a strong ability to communicate technical information clearly to non-technical users. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Minimum of (X) years of experience in a Service Desk or IT support role.

Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications. Familiarity with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms). Excellent problem-solving and troubleshooting skills.

Strong customer service skills with a focus on delivering high-quality support. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Experience with remote support tools (e.g., TeamViewer, Remote Desktop).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting. Location: NoidaMandatory: Good Communication in FRENCH Language and Ticketing Tools Knowledge (ServiceNow Preferred)If you are interested sent your CV to ********

  • Service Desk Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for...

  • Service Desk Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users...

  • Service Desk Manager

    1 week ago

    Noida, Uttar Pradesh, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and...

  • Global IT Service Desk Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India AML RightSource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:The Global IT Service Desk Specialist serves as the initial point of contact for technical support for all company employees globally. The primary focus is to provide remote 1st level IT support, handling basic technical requests, troubleshooting, and managing incidents via an IT Service Management (ITSM) system. This includes tasks like...

  • Service Desk Analyst

    2 days ago

    Noida, Uttar Pradesh, India Dimiour Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title : Service Desk. Years of Experience : 2 to 3.5 Years. Location : Noida. Notice Period : Immediate to 30 Days. Job Descriptions : Service Desk Analyst.Service Desk Analyst (Help Desk Analyst, DSS Analyst 1st line help desk person, 1st line DSS. person). The Service Desk Analyst s role is to ensure proper computer and software operation and to...

  • IT Service Desk Engineer

    6 days ago

    Noida, Uttar Pradesh, India GC Technologies Pvt Ltd Full time ₹ 4,50,000 - ₹ 10,00,000 per year

    Service Desk Engineer - 2 RequirementsBudget - L Yrs. Upto 12 LPABudget - L2 Team Lead - 5-7 Yrs. Upto 20 LPAWork Mode - All 5 days WFO, It can be any 5 days in a weekLocation : Noida - WFONP : 30 daysExperience : 2-7 yrsBudget : Max 15 LPAPayroll :STL - Sterlite Technologies LimitedAdobe ProjectRequirement 1. L1 Service Desk EngineerJob Title:Service Desk...

  • IT Service Desk

    4 days ago

    Noida, Uttar Pradesh, India Shiv Nadar School Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Responsibilities:Service Desk Management:Act as the single point of contact for users seeking IT support.Process incoming service requests from clients (via telephone, email, and other means).Answer all incoming telephone calls on the Service Desk support line.Create service tickets using the SNS ticketing system.Assess ticket resolution timeframe and...

  • Senior Associate – Service Desk

    6 days ago

    Noida, Uttar Pradesh, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionCoforge is a global digital services and solutions provider specializing in delivering real-world business impact through deep domain expertise and emerging technologies. As the 7th largest Indian IT services firm, Coforge recorded $1.45 billion in revenue in FY25, and enters FY26 with a $1.55 billion executable order book. Coforge...

  • Front Desk Receptionist

    1 day ago

    Noida, Uttar Pradesh, India Future Indo Global Service Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Responsibilities:* Greet guests, manage front desk operations & handle queries via phone/in person* Maintain guest database & update records accurately* Coordinate housekeeping services & resolve issues promptly

  • Service Desk Engineer

    3 days ago

    Noida, Uttar Pradesh, India Job Basket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description of Service Desk AnalystRole: Service Desk AnalystAccountability• Ability to work in 24*7 environment, this is a must• First Point of Contact for users to report Technical issues• Record all interactions through call, email or chat in the Ticketing System. Resolve issuesunder support boundaries and route issues beyond scope to the...