Service Desk Engineer L2

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...

Job Description of Service Desk AnalystRole: Service Desk AnalystAccountability• Ability to work in 24*7 environment, this is a must• First Point of Contact for users to report Technical issues• Record all interactions through call, email or chat in the Ticketing System. Resolve issuesunder support boundaries and route issues beyond scope to the...

Service Desk Engineer:-Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.Must have experience in Incident Management, Service Request Management, and Vendor Management.Perform remote troubleshooting through diagnostic techniques and pertinent...

Job Summary:We are looking for a skilled L2 Network Engineer to manage escalated network issues, ensure infrastructure stability, and support deployment and configuration of network devices. The ideal candidate should have strong troubleshooting skills, hands-on experience with routers, switches, and firewalls, and the ability to support complex network...

Job Summary: Role: WAF - L2 Engineer Experience: 3 to 6 years in Network Security Location: Mumbai Product Certification: F5 WAF Certified Professional The WAF - L2 Engineer is a critical role within our Network Security team, responsible for managing and optimizing Web Application Firewall (WAF) solutions. The ideal candidate will bring 3 to 6 years of...

Position /Designation : L2 Support EngineerKey deliverables / ResponsibilitiesHands on Experience on LINUX platform & Virtualization (ESXI, KVM, Proxmox)Resource planning & workload distributionTraining & upskilling roadmap for teamBuilding SOPs and playbooksKey CompetenciesAdvanced System AdministrationUser & Security ManagementStorage & Backup,...

Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users...

Job Title : Service Desk. Years of Experience : 2 to 3.5 Years. Location : Noida. Notice Period : Immediate to 30 Days. Job Descriptions : Service Desk Analyst.Service Desk Analyst (Help Desk Analyst, DSS Analyst 1st line help desk person, 1st line DSS. person). The Service Desk Analyst s role is to ensure proper computer and software operation and to...

Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users...

Providing a Single Point of Contact (SPOC) for assistance with IT services under scopeLog IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)Acknowledge the tickets, allocate appropriate categoryClassify the tickets as per Severity and ImpactCommunicating pertinent information...