Service Desk Engineer L2

1 week ago

Noida, Uttar Pradesh, India Acute Informatics Pvt. Ltd Full time ₹ 2,28,000 - ₹ 2,52,000 per year

Providing a Single Point of Contact (SPOC) for assistance with IT services under scope

  • Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)

  • Acknowledge the tickets, allocate appropriate category

  • Classify the tickets as per Severity and Impact

  • Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.

  • Allocate the ticket to the respective support groups and track the ticket for closure

  • Recording, tracking, and updating incident ticket information in the service desk tool.

Job Type: Full-time

Pay: ₹19, ₹21,000.00 per month

Work Location: In person

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