
Service Desk Engineer L2
2 days ago
Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
Acknowledge the tickets, allocate appropriate category
Classify the tickets as per Severity and Impact
Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.
Allocate the ticket to the respective support groups and track the ticket for closure
Recording, tracking, and updating incident ticket information in the service desk tool.
Job Type: Full-time
Pay: ₹19, ₹21,000.00 per month
Work Location: In person
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