Service Desk Engineer

5 days ago

Noida, Uttar Pradesh, India Progressive Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service Desk Engineer:-

  • Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Must have experience in Incident Management, Service Request Management, and Vendor Management.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions from customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

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