Service Desk Engineer
4 days ago
Service Desk Engineer:-
- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Must have experience in Incident Management, Service Request Management, and Vendor Management.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Preferred candidate profile
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