Head CRM

6 days ago

Pune, Maharashtra, India Marvel Realtors Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

Role & responsibilities

Key responsibilities

  • Team leadership: Lead, mentor, and manage the CRM team to ensure high performance and adherence to company standards.
  • Client relationship management: Act as the main point of contact for clients, addressing inquiries, complaints, and escalations to ensure timely and effective resolution.
  • Internal coordination: Collaborate with sales, marketing, project management, and supply chain teams to ensure seamless communication and project alignment.
  • Client communication: Keep clients informed about project progress, including construction updates and handover phases.
  • Strategy and process improvement: Develop and implement customer service policies and strategies to improve client engagement and satisfaction.
  • Reporting: Prepare and present regular reports to senior management on CRM activities, client satisfaction metrics, and project progress.
  • Compliance: Ensure all activities comply with company policies and relevant regulations.

Required skills and qualifications

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field is often required.
  • Experience: Proven experience in CRM management, ideally within the real estate or construction industry.
  • Communication: Excellent written and verbal communication skills are essential for managing client and internal team interactions.
  • Technical proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and other relevant tools is important.
  • Organizational skills: Strong multitasking and time-management abilities are necessary to handle multiple projects and client issues simultaneously.
  • Construction-specific knowledge: Understanding the construction lifecycle, from sales and construction to handover, is crucial for this role.

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