SAP CRM ON HANA

5 hours ago

Pune, Maharashtra, India Xanika Infotech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position: SAP CRM on HANA SME

Location: Pune (Onsite) Experience: 710 years Department: IT Reports to: SAP Head

Role Summary

Responsible for leading and managing SAP CRM on HANA for the Customer Interaction Centre (CIC). Acts as the functional Subject Matter Expert (SME) to ensure smooth integration with S/4HANA and Fiori, while driving process improvements and supporting business transformation.

Key Responsibilities

  • Lead SAP CRM on HANA projects and manage functional/technical teams.
  • Analyze business needs and design SAP CRM solutions.
  • Ensure smooth integration with S/4HANA and Fiori.
  • Improve business processes and identify automation opportunities.
  • Support and enhance CRM modules like:
  • Complaint Management
  • Installation & Commissioning Management
  • AMC & Warranty Management
  • ERP Sales Order Creation
  • Conduct workshops, user training, and stakeholder meetings.
  • Manage issue resolution and vendor coordination.
  • Document processes and ensure best practices are followed.

Mandatory Skills

  • Strong functional expertise in SAP CRM on HANA
  • Experience in CRM sub-modules: Complaint, Installation, Commissioning, AMC, Warranty, ERP Sales
  • Integration knowledge with S/4HANA and Fiori
  • Excellent troubleshooting and support skills
  • Strong communication and stakeholder management
  • Ability to lead teams and manage vendors

Good to Have

  • ABAP knowledge (for functional debugging/support)
  • Experience in automation and KPI/dashboard setup
  • Familiarity with industry best practices in CRM

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