Senior Executive – Customer Success

1 day ago


Chennai Tamil Nadu India Verifitech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

JobTitle: Senior Executive – Customer Success (BGVServices)Experience: 3–5 Years Location: Chennai, IndiaAboutUs Verifitech India Info Pvt Ltd is a leadingBackground Verification (BGV) and HR Services provider, enabling organizationsto make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manageclient relationships and ensure seamless service delivery.KeyResponsibilities: •     ClientRelationship Management: Act as the primarypoint of contact for clients, addressing queries and ensuring satisfaction.•     Onboarding& Implementation: Support new clientsonboarding, explaining processes, timelines, and requirements clearly.•     ServiceDelivery Oversight: Monitor end -to -end BGVprocesses to ensure accuracy, quality, and timely delivery.•     IssueResolution: Handle client escalations promptly,working with internal teams for effective resolution.•     PerformanceReporting: Share periodic updates, reports, andinsights with clients to maintain transparency.•     Cross -sell& Upsell Support: Collaborate with businessdevelopment teams to identify opportunities for service expansion.•     RelationshipBuilding: Conduct regular review meetings withclients to build long -term partnerships. RequirementsSkills& Qualifications: •     3–5years of experience in Customer Success / Client Servicing roles withinBGV or HR services.•     Strong communication,relationship management, and problem -solving skills.•     Proficiency in MS Office and basic CRM tools.•     Ability to manage multipleclients and deadlines efficiently.•     Customer -oriented mindset witha focus on service excellence. BenefitsWhatWe Offer: •     Competitive salary withperformance incentives.•     Opportunities for professionalgrowth and career advancement.•     Exposure to top corporateclients and HR industry practices.



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