Inbound Sales Lead

3 days ago

Gurgaon, Haryana, India Protein World Full time

Inbound Sales Lead

Location:
Gurugram, Haryana (
Work from Office
)

Employment Type:
Full-time

Experience:
3–6 years (Inbound / Inside Sales)

Joining:
Immediate / Notice period negotiable

About Protein World

Protein World is a premium, fast-moving consumer brand built on high standards, strong customer experience, and disciplined execution. We're expanding our inbound sales capacity and looking for a high-integrity closer who can convert warm demand into loyal customers.

Role Summary

We're hiring an
Inbound Sales Lead
to handle
high-intent inbound enquiries
(calls, WhatsApp, web leads) and convert them into paid orders. This is not a cold-calling role. You'll run a clean consultative process: understand the customer, recommend the right option, handle objections, close confidently, and ensure a smooth handover.

Success is measured through
speed of response, conversion quality, follow-up discipline, and accurate reporting
.

Key Responsibilities

  • Respond to inbound enquiries within defined SLAs (calls, WhatsApp, forms)
  • Qualify the customer need quickly and recommend the best option
  • Close sales with confidence and high service standards
  • Maintain rigorous CRM/Sheet hygiene: lead stage, notes, objections, next steps
  • Follow up systematically until closure (same-day + scheduled follow-ups)
  • Coordinate with operations to ensure smooth payment and fulfilment
  • Share customer insights and common objections to improve scripts and processes
  • Set the standard for tone, clarity, and integrity in sales conversations

Requirements

  • 3–6 years of inbound/inside sales experience (D2C, consumer services, or similar)
  • Proven ability to convert warm leads and handle objections professionally
  • Strong communication (Hindi + English preferred)
  • Comfortable using CRM tools + Google Sheets/Excel
  • High attention to detail and strong follow-through

Traits We Look For

  • High ownership:
    you close loops, don't need chasing
  • Trust-first:
    you don't overpromise; you build long-term belief
  • Structured operator:
    you follow process and improve it
  • Consistent finisher:
    steady daily output, not bursts
  • Calm under pressure:
    handles volume and objections without losing tone

What We Offer

  • Competitive CTC (based on experience and proof) + performance incentives
  • Work-from-office
    environment in Gurugram
  • In-house office gym
  • Opportunity to travel to the UK
    (role-dependent)
  • Clear growth path into senior sales / customer experience / operations

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