Senior Key Account Manager Job Details

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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that engage your senses. The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Category: Personal Wash, Surface Care, Toilet Care

As a Global lead for the Personal Wash, Surface, Toilet Care categories and reporting into the Global Account Head your aim is to deliver sales and profit growth through direct customer relationship building and managing the internal resources and fragrance development projects in line with the company strategy. If you are passionate about delivering on the customer sales target and delivering new wins in all key categories, then this role will allow you to make an impact

• Lead key categories of Personal Wash (Globally Bar Soaps, Shower gels, Liquid Hand washes) and Surface & Toilet Care (Global) with strategic planning and execution to drive business growth in line with ambition.
• Grow category business by managing top and bottom lines in line with business ambitions.
• Deliver on key KPIs Business growth, Business Retention, Win Rates, Innovation and Trends.
• Global Project Management with cross functional team leadership and in close coordination with global category development lead directing and managing the global projects.
• Supporting & guiding the regional teams to deliver on regional projects (Defence /Attack).
• Innovation development in close coordination with the Global Commercial lead and the technology and development stakeholders.
• Cultivate and manage customer relationships across Fragrance Management, R&D, Marketing functions (across regions and time zones) to identify/create new opportunities and to ensure a significant win rate in targeted attack/defence briefs.
• Internal stakeholder management creative teams, technology teams, innovation teams, regional teams, to coordinate and manage internal resources in support of customer needs and priorities, ensuring the most efficient management of resources to deliver best-in class output.
• Negotiate pricing agreements within guidelines.
• Manage supply chain, credit management, pricing, budget etc.
• Manage and resolve customer complaints and ensure prompt resolution.
• Comply with all appropriate Givaudan and statutory EHS and regulatory guidelines.

• Graduate or higher degree
• Strong experience in the industry and at least 7 10 years commercial experience
• Competent olfactive knowledge and perfumery language
• Fluency in written and spoken English
• Project Management skills
• Strong Interpersonal skills and experience in managing activities remotely
• Business and commercial insight
• Strategic and marketing thinking
• Excellent negotiation and communication skills
• An understanding of customer strategy, initiatives, priorities, and launch processes
• An understanding of annual budgetary parameters and profitability principles
• Use of KPIs to monitor performance and modify strategy and tactics
• Knowledge of industry and customer regulatory requirements, including technical criteria and/or specifications

At Givaudan, you contribute to delightful taste and scent experiences that touch peoples lives. You work within an inspiring teamwork culture where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Remote working: On-site

At Givaudan, you contribute to delightful taste and scent experiences that touch peoples lives. You work within an inspiring teamwork culture where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.