Student Experience/Retention Specialist in Bangalore
2 weeks ago
Key Responsibilities
- Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience
- Address concerns and refund requests with empathy, accuracy, and efficiency
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience
- Mentor students to ensure effective app usage and maximize learning outcomes
- Collaborate cross-functionally with sales, tech, and academy teams to resolve customer issues within stipulated TAT
- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution
Note
- HSR Layout, Bangalore
- WFO - 6 days a week (Rotational week off)
About Company: BrightCHAMPS is a global live-learning ed-tech platform for kids from 6 to 16 years old to learn next-gen life skills such as coding, financial literacy, communication skills, and robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, the US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.
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