Student Experience

2 hours ago

Bengaluru, Karnataka, India BrightCHAMPS Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

BrightCHAMPS is a global edtech leader dedicated to closing the gap between traditional education and the practical skills children need to thrive in the modern world. Offering expertly designed courses in areas like Coding, Financial Literacy, Math, Robotics, AI, and Communication, BrightCHAMPS empowers the next generation of leaders throughout its presence in over 30 countries. With the visionary leadership of founder Ravi Bhushan and backed by $63M in funding, the platform has achieved meteoric success and global recognition, including multiple "Startup of the Year" awards. Operating on the vision of making transformative learning accessible to children worldwide, BrightCHAMPS fosters a collaborative and impact-driven work culture for passionate individuals eager to inspire young minds. Join us and be a part of a team that's revolutionizing the future of education.

Job TItle : Associate/Sr Associate - Student Experience

Job description

Support students and parents throughout their BrightChamps journey, ensuring a

seamless and engaging experience.

Address concerns and refund requests with empathy, accuracy, and efficiency.

Manage escalations across chat, call, and email channels to maintain a positive

parent and student experience.

Mentor students to ensure effective app usage and maximize learning outcomes.

Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve

customer issues within stipulated TAT.

Take ownership of all customer-facing ad hoc requirements from internal teams,

ensuring swift and effective execution.

Job requirements

-

Candidates with minimum to 1 year of experience in customer experience or support

roles.

-

-

-

Strong communication skills, both written and verbal.

Empathetic, solution-oriented, and comfortable working in a fast-paced environment.

Ability to manage multiple channels (chat, email, calls) and collaborate with

cross-functional teams.

-

A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,

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