Manager, Digital Retention

5 days ago

Bengaluru, Karnataka, India Oxford University Press Full time
Manager, Digital Retention

Location:
Bangalore, KA, IN, 560001

Salary: Dependant on Skills and Experience

Division: Education

Department: Sales Digital (All India)

Manager, Digital Retention

Location: Bangalore


About the Role

This is a unique opportunity to be at the forefront of academic transformation in schools. As part of Oxford University Press's Education division, you'll play a key role in enhancing the academic journey of partner schools. This position supports OUP's mission to foster learning through innovation and excellence. You'll work with cutting-edge digital tools, contribute to teacher development, and help schools implement integrated learning systems. If you're passionate about education and technology, this role offers a fulfilling career path with meaningful impact.


Key Responsibilities

As Manager, Digital Retention, you will:

  • Manage the academic engagement of partner schools to drive revenue, retention, upsell, and cross-sell opportunities.
  • Monitor and support the execution of Oxford Advantage programs in schools.
  • Conduct regular school visits to train educators and ensure smooth implementation.
  • Deliver high-quality training sessions and instructional support visits (ISVs).
  • Facilitate educator coaching and execute training modules.
  • Address and resolve school concerns within 7 days of acknowledgment.
  • Ensure 100% retention of partner schools through effective academic implementation.
  • Promote and enhance LMS usage across user schools.
  • Drive adoption of digital products in the region.
  • Identify upsell and cross-sell opportunities and collaborate with internal teams.
  • Lead innovative customer engagement initiatives to boost satisfaction.
  • Train internal teams and resources within the region.
  • Manage reporting, auditing, and documentation processes.

Your contributions will directly impact the success of academic programs and strengthen OUP's relationships with partner institutions.


About You

Essential Criteria

  • Graduate or postgraduate degree in any discipline.
  • Minimum 4 years of relevant industry experience.
  • Strong communication and relationship-building skills.
  • Tech-savvy with knowledge of the EdTech domain.
  • Experience in teacher training and integrated services.
  • Understanding of LMS platforms and computer applications.
  • Willingness to travel 15–20 days per month.

Desirable Criteria

  • Experience in academic implementation and customer engagement.
  • Ability to collaborate with cross-functional teams.

Queries:

Please contact with any questions related to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development

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