Retention Officer

6 days ago

Bengaluru, Karnataka, India The Association of People with disability Full time ₹ 1,20,000 - ₹ 1,80,000 per year
Job Information

Industry

NGO

Salary

3.60 Lacs P.A.

Date Opened

11/18/2025

Job Type

Full time

Work Experience

1-3 years

City

Bangalore North

State/Province

Karnataka

Country

India

Zip/Postal Code

560084

About Us

Valid

Job Description

The Retention Officer will be responsible for ensuring sustained employment of Persons with Disabilities (PwDs) placed through APD's livelihood programs. The role involves making regular follow-up calls to placed candidates, documenting their employment status with evidence, and escalating discrepancies or challenges reported by beneficiaries or employers.

The Retention Officer will also support the placement cell in maintaining accurate data, ensuring at least 150–200 calls are made and documented monthly, and contributing to other placement-related activities as required.

Key Responsibilities:

  • Make regular follow-up calls to placed candidates to verify their continued employment for at least three months post-placement.
  • Document employment status, feedback, and evidence from candidates and employers.
  • Escalate discrepancies, dropouts, or concerns to the Coordinator – Placements / Placement Manager.
  • Maintain detailed records and ensure timely updates to the placement database.
  • Generate monthly reports on retention rates, issues identified, and resolutions.
  • Support placed candidates with guidance or referral to the placement team when challenges arise.
  • Coordinate with employers to validate employment continuity and address issues affecting retention.
  • Ensure 150–200 follow-up calls are made and documented accurately each month.
  • Assist the placement cell in other activities such as job drives, employer interactions, or data management as required.
  • Monitor placement outcomes and ensure that positions offered are appropriate, inclusive, and provide fair compensation.
  • Maintain strong post-placement follow-up with both candidates and employers to support retention and resolve challenges.
  • Document placement activities, maintain accurate databases, and prepare regular reports for review.

Share insights on employer needs, industry trends, and opportunities to strengthen program design.

Requirements

Required Qualifications:

  • Bachelor's Degree (BA/BSW/HR/related field).
  • 1–3 years of experience in customer service, tele-calling, HR operations, or community development.
  • Fluency in local language(s) and working proficiency in English.
  • Basic computer skills, including MS Office, Excel, and database management.

Preferred Qualifications:

  • Experience working with Persons with Disabilities or marginalized groups.
  • Exposure to HR, employee engagement, or retention-focused programs.
  • Prior experience in NGOs, CSR projects, or placement-related roles.

Skills and Competencies:

  • Strong communication and active listening skills.
  • Patience, empathy, and ability to build trust over calls.
  • Attention to detail and accuracy in documentation.
  • Good organizational and time management skills.
  • Ability to escalate issues appropriately and follow up on resolutions.

Commitment to inclusion and long-term empowerment of PwDs

  • Retention Officer

    6 days ago

    Bengaluru, Karnataka, India The Association of People with Disability Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Retention Officer will be responsible for ensuringsustained employment of Persons with Disabilities (PwDs) placed through APD'slivelihood programs. The role involves making regular follow -up calls to placedcandidates, documenting their employment status with evidence, and escalatingdiscrepancies or challenges reported by beneficiaries or employers.The...

  • Retention Marketing Manager

    5 hours ago

    Bengaluru, Karnataka, India Uplers Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Experience: yearsSalary: Confidential (based on experience)Shift: (GMT+05:30) Asia/Kolkata (IST)Opportunity Type: Office (Bengaluru)Placement Type: Full time Permanent Position**(*Note: This is a requirement for one of Uplers' client - Practo)**What do you need for this opportunity?Must have skills required:App retention, User Retention, Program Management,...

  • Retention Analytics Intern

    2 weeks ago

    Bengaluru, Karnataka, India Skillz Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobIf you want to build, develop, and see your impact, join Skillz and level up your CareerSkillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform...

  • Retention Analytics Intern

    2 weeks ago

    Bengaluru, Karnataka, India Skillz Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobIf you want to build, develop, and see your impact, join Skillz and level up your CareerSkillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform...

  • Data Quality, Data Retention

    5 hours ago

    Bengaluru, Karnataka, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONJoining our team offers the unique opportunity to play a pivotal role in shaping the future of DQ and DRD management within the Asset and Wealth Management Chief Data Office. You'll work alongside industry experts and talented professionals in a dynamic and collaborative environment where your contributions will have a meaningful impact on the...

  • Office Administrator/HR

    1 week ago

    Bengaluru, Karnataka, India RSPS Sipra PVT LTD., Bengaluru Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Handle day-to-day office administration and coordinationMaintain office records, files, documentation of projects and social media handling like LinedIn.Manage correspondence (Tender documents, emails, letters, phone calls)Assist in scheduling meetings, reviews and appointmentsOversee office supplies and vendor managementHR and accounts...

  • Founder's Office

    2 days ago

    Bengaluru, Karnataka, India Flexiple Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About FlexipleFlexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers & designers. Our invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make us a must-have for every company. With over 600,000 monthly visitors, a talent network of 45,000 professionals worldwide,...

  • Founder's Office

    2 days ago

    Bengaluru, Karnataka, India Flexiple Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About FlexipleFlexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers & designers. Our invite-only talent network, handcrafted assessments, and a search engine powered by 30+ data points make us a must-have for every company. With over 600,000 monthly visitors, a talent network of 45,000 professionals worldwide,...

  • Founder's Office

    2 weeks ago

    Bengaluru, Karnataka, India Talentiser Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    We are currently hiring for"Founder's Office"role with a leading technology startup based out in BangaloreHe/She would be serving as the strategic partner, executing high-impact projects across strategy, operations, people, and growth. The role requires a generalist who operates in ambiguity, switches between strategic planning and execution, and solves...

  • Founders Office

    4 days ago

    Bengaluru, Karnataka, India Glyph Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About GlyphGlyph is a privacy-first, cross-chain identity layer aiming to unify fragmented Web3 identities. Our stack includes:UnifiedID — linking wallets privately across chains, laying the groundwork for a single portable identityPermissionless Relayer Network — letting writes and identity-interactions happen across chains via relayers, in a...