Customer success engineer

5 days ago

Bengaluru, Karnataka, India Kong Full time ₹ 15,00,000 - ₹ 28,00,000 per year

About the role:

As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong.

What you'll be doing:

Engage with customers primarily through inbound requests

Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors

Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions

Periodic review of Kong implementation through health checks

Understand, advocate and document customers use case, architecture and roadmap

Work with customers to explore new use-cases and expand Kongs API platform usage

Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner

Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input

Effectively manage the tracking and resolution of customer escalations on behalf of product and services

Manage customer accounts with Kongs customer maturity model framework

And any additional tasks required by manager

What you'll bring:

3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments

Excellent communication skills and an ability to concisely articulate complex technical issues and solutions

Practical working knowledge of APIs and microservices architectures

Previous experience with Kubernetes, and Cloud technologies (AWS, GCP, Azure)

Storytelling with data to articulate business value realized though Kong products

Strong collaboration and teamwork with cross functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.

Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India OneTrust Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality "Ask the Expert" sessions. These 1–2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help...

  • Customer Success Engineer

    7 days ago

    Bengaluru, Karnataka, India OneTrust Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality "Ask the Expert" sessions. These 1–2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India beBeeFixedWireless Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Customer Success Engineer JobWe are seeking a skilled Customer Success Engineer to join our team. As a key member of our organization, you will be responsible for ensuring that customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments.The successful candidate will have...

  • Customer Success Engineer

    1 day ago

    Bengaluru, Karnataka, India Meesho Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the TeamWant to be the problem-solving champion behind our robust systems? Then joining us as a Customer Success Engineer - 2 might be the perfect fit for youWhen 5% of Indian households shop with us, providing top-notch support becomes critical to ensure millions of orders are managed seamlessly every day. Our team plays a key role in maintaining our...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aptean Full time US$ 80,000 - US$ 1,20,000 per year

    Overview:JOB DESCRIPTION:1. JOB IDENTIFICATIONAPTEAN JOB TABLE:APTEAN JOB LEVEL: BAPTEAN JOB TITLE : Customer Success Engineer1. JOB QualificationMinimum 1-3 year of experience in Customer Success or Customer Support.Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Zeta Global Full time US$ 90,000 - US$ 1,20,000 per year

    Job Role: Customer Success EngineerJob Description:Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution.Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations.Evaluate the needs of customers and work in a creative, proactive manner to...

  • Customer Success Engineer

    1 day ago

    Bengaluru, Karnataka, India OneTrust Full time US$ 90,000 - US$ 1,20,000 per year

    Strength in TrustOneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India WiMate Technology Solutions Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience: 0-1 yrs. (Internship experience preferred)Please send resume to Qualification :BE - EC,CS, BSc -Computer Application and PowerBIRole Overview:The Trainee - Customer Success Engineer is responsibe for configuring software modules based on client-specific requirements and providing hands-on support throughout the implementation lifecycle. This role...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...

  • Customer Success Engineer II

    2 weeks ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time US$ 90,000 - US$ 1,20,000 per year

    Location: Bangalore, IndiaTimings: 08:30PM - 05:30AM ISTHybrid Model - 3 days from office & 2 days from homeAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and...