Customer Success Engineer

7 days ago


Bengaluru, Karnataka, India Zeta Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Role: Customer Success Engineer

Job Description:

  • Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution.
  • Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations.
  • Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues.
  • Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution.
  • Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools.
  • This role is primarily for the US timezones.

Skills Required

  • Excellent communication skills.
  • Ability to write concisely with clarity.
  • Ability to work in a 24/7 work environment.
  • Orientation to technology in general, specifically web technologies API, HTML, CSS, JSON, SQL, and JavaScript.
  • Be a team player who can work seamlessly across various teams to achieve a common goal.
  • Excellent customer advocacy and consultative skills.
  • Strong multitasking and prioritization abilities.
  • At least 3 plus years of experience as an individual contributor in a customer success or a technical support role.
  • Should have worked previously in US time zones for at least one year.


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