Customer Success Engineer

2 days ago

Bengaluru, Karnataka, India xPay (YC W24) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About xPay

xPay is a Y Combinator–backed company and the default choice for Indian and Southeast Asian businesses expanding globally. We make global transactions as effortless as local ones, with the highest success rates and seamless integrations. Our platform supports 40+ global payment methods, helping businesses accept payments from anywhere in the world with ease.

The Role

What You'll Do:

  • Become an expert on xPay's product, integrations, and payment flows
  • Act as the first point of contact for merchants' technical queries and troubleshooting
  • Work closely with engineering to resolve issues and deliver quick, accurate solutions
  • Assist customers with onboarding, integration, and best practices to ensure high success rates
  • Maintain documentation and FAQs to make problem-solving faster for customers
  • Relay customer feedback to product and engineering teams to improve features and processes

What We're Looking For:

  • 2–4 years of experience in a customer-facing technical role (e.g., customer success, solutions engineering, technical support)
  • Solid understanding of APIs, webhooks, and common integration methods
  • Beginner to intermediate coding skills (e.g., reading and understanding code snippets, basic debugging, writing simple scripts)
  • Strong problem-solving skills with the ability to simplify technical concepts for non-technical users
  • Excellent communication and interpersonal skills
  • Bonus: Experience in payments, fintech, or working with Indian payment gateways like Razorpay, PayU, or Cashfree

Why Join:

  • Be the voice of the customer in one of India's fastest-growing fintech companies
  • Work directly with engineering and product teams to shape merchant experience
  • Above-market compensation
  • Small team, high impact, and the opportunity to grow with the company from the ground up

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