Customer Success Engineer

1 day ago

Bengaluru, Karnataka, India Meesho Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Team

Want to be the problem-solving champion behind our robust systems? Then joining us as a Customer Success Engineer - 2 might be the perfect fit for you

When 5% of Indian households shop with us, providing top-notch support becomes critical to ensure millions of orders are managed seamlessly every day. Our team plays a key role in maintaining our high standards of performance and customer satisfaction, making sure any issues are resolved quickly and efficiently. We believe in speed over perfection and see challenges as opportunities to learn and improve. Our engineering and support teams are built on a strong Founder's Mindset,' enabling us to move fast and adapt to changes.We prioritize the continuous growth of every team member through regular 1-1s and open communication. As a Customer Success Engineer, you'll work alongside self-starters who thrive on teamwork, constructive feedback, and delivering the best experience to our users.

We know how to party as hard as we work When we're not solving customer issues, you can find us discussing the latest tech trends, sharing our favorite books and games, or simply unwinding over a hot cup of chai.If a day filled with impactful problem-solving and a fun, collaborative team sounds like your kind of vibe, come join us

About the Role

As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meesho's overall growth.

If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform.

What You Will Do

  • Act as the first point of contact for support queries related to the Gen-AI platform
  • Troubleshoot and debug technical issues effectively and identify RCA for those issues.
  • Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
  • Monitor platform performance and proactively identify potential issues
  • Maintain and update documentation for support processes, troubleshooting steps, and best practices
  • Contribute to technical discussions and support system enhancements through feedback and insights
  • Automate recurring tasks to improve efficiency
  • Provide clear and effective communication to stakeholders, translating technical findings into understandable insights

What You Will Need

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 6 months -1.5 years of experience in python development preferably with exposure to Gen-AI or similar technologies
  • Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
  • Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
  • Excellent problem-solving skills with a methodical approach to resolving technical challenges
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
  • Experience in creating automation scripts to streamline processes is a plus
  • Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India OneTrust Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality "Ask the Expert" sessions. These 1–2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help...

  • Customer Success Engineer

    1 week ago

    Bengaluru, Karnataka, India WisdomAI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About WisdomAI:WisdomAI is redefining how enterprises unlock insights from their data. Our AI-powered platform acts as a virtual data analyst—able to query, explore, and explain complex datasets across cloud data warehouses with minimal prep. Backed by leading investors including the ex-CEO of Tableau, CEO of Hex, and Databricks Ventures, we're building...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Zeta Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Role: Customer Success EngineerJob Description:Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution.Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations.Evaluate the needs of customers and work in a creative, proactive manner to...

  • Customer Success Engineer

    1 day ago

    Bengaluru, Karnataka, India OneTrust Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Strength in TrustOneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...

  • Head Customer Success

    3 days ago

    Bengaluru, Karnataka, India CareerFit Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Head Customer Success (EV motors and Controllers)Reported By: Integration, Vehicle Validation & Service EngineersDepartment: Business Development Customer SuccessLocation: Bengaluru (with travel to customer sites as required)PurposeThe Head Customer Success will lead Company's customer-facing functions, ensuring seamless...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...

  • Customer success engineer

    3 days ago

    Bengaluru, Karnataka, India Kong Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the role:As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India WiMate Technology Solutions Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Experience: 0-1 yrs. (Internship experience preferred)Please send resume to Qualification :BE - EC,CS, BSc -Computer Application and PowerBIRole Overview:The Trainee - Customer Success Engineer is responsibe for configuring software modules based on client-specific requirements and providing hands-on support throughout the implementation lifecycle. This role...

  • Customer Success Lead

    3 days ago

    Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Location:BangaloreExperience Level:2+ years in Customer Success / Account Management (Process Industry preferred)Reports To:Head of Operations / CEOAbout IntellithinkIntellithink is a pioneering company focused onindustrial AI, machine health, and predictive maintenance solutions. Our flagship product, IntelliVibe, helps process industry customers optimize...

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...