Operations Manager

4 days ago

Pune, Maharashtra, India Selections HR Services Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Why We Are Hiring

This role will manage and oversee the day to day operations of our Pune delivery center with a team

size of 50 FTE's. Your key focus is to drive quality with increased productivity and deliver top class

customer satisfaction.

What You Will Do

● Operations: Running the day-to-day of paralegal team. Coordinate and collaborate closely with the

legal team (lawyers). Understand the current product offering, the mode of delivery, and the process

used. Improve the process to maximize the efficiency/productivity of the operations team.

● Customer Obsession: Adhere to client requirements to ensure KPIs are met. Ensure the operations

teams are aligned on the KPIs committed to the customer. Seek regular customer feedback to

improve the service delivery.

● Monitoring performance: Real-time queue monitoring for chats/emails and managing it to meet

the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the

production floor so as to communicate to the client's internal management. Monitor and Audit emails

& chat responses of each individual of the team and coach them to enhance their knowledge and

skills.

● People Manager: Act as a people manager to drive culture, and emphasize engagement and

retention initiatives on the floor. Ensure the team is well motivated. Taking care of performance

management by identifying improvement opportunities, providing effective feedback, coaching,

training, and stimulating the career advancement of the team members within the project or lateral

movement

● Goal Setting: Understand the service offerings and drive KRA and KPIs set for the paralegal team

and focus on continuous improvement. Create a robust performance management system to reward

the top performers and also to identify those who need support.

● Hiring and training: Play a key role in hiring to ensure the quality of talent continues to improve.

Plan and implement a training calendar for continuous improvement and up-skilling.

● Review & Escalation Resolution: Actively participate in the Weekly Operations Call with Manager

& Operations Head to discuss the achieved target for the week/month and the root cause of the

failures as well as the action plan to minimize them.

What we offer :

● Best in Industry Compensation: Competitive salary that reflects your skills and experience.

● You will work in General shift - 6 day working (No night shifts)

● Innovative Environment: Be part of a dynamic and forward-thinking team that encourages

creativity and innovation.

● Impactful Work: Work on industry products that make a real difference in the industry and

improve and create positive impact to our customers.

Ideal Profile

 Any bachelor's degree with 8 -15 years of overall work experience.

 Minimum 5 years of relevant experience managing large, diverse team (Preferably from a

KPO, BPO, shared services setup)

 Excellent communication (read – write – speak) in English and Marathi is a must-have.

 Exceptional interpersonal, customer service, problem-solving, conflict resolution skills.

 Proficiency with the necessary technology, including computers, software applications and

Microsoft Packages is a must-have.

  • Operations Manager

    2 days ago

    Pune, Maharashtra, India MARKER RESOURCES MANAGMENT PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMarker Resources Management is committed to setting new benchmarks in service delivery, supporting leading OEM dealerships, and ensuring seamless travel experiences for B2C customers. With a focus on operational excellence and customer satisfaction, Marker Resources Management aims to revolutionize the automotive service industry. As the...

  • Operations Manager

    2 days ago

    Pune, Maharashtra, India Advik Hi-Tech Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAdvik Hi-Tech Pvt Ltd is one of India's leading global automotive component manufacturers, serving customers across four continents in the two-wheeler, stationary, engine, and transmission system segments. We provide custom-made solutions for our customers' designs and have a customer base that includes leading automotive original...

  • Operations Manager

    6 days ago

    Pune, Maharashtra, India PopcornStay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPopcornStay is India's fastest-growing managed home and serviced apartments rental company. We provide better rental solutions and elevate the stay experience for our residents through advanced technology and stellar hospitality. We transform unbranded, unfurnished houses and hotels into fully furnished and maintained apartments. These...

  • Operations Manager

    1 week ago

    Pune, Maharashtra, India Appzen Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the role:An Operations Manager in Accounts Payable is responsible for overseeing and optimizing the entire accounts payable process within an organization. This involves managing the processing of invoices, ensuring timely payments, reconciling vendor statements, and resolving discrepancies, all while adhering to financial regulations and internal...

  • Operations manager

    4 days ago

    Pune, Maharashtra, India PopcornStay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPopcorn Stay is India's fastest-growing managed home & serviced apartments rental company. We turn unbranded, unfurnished houses & hotels into fully furnished and maintained apartments. Our goal is to provide better rental solutions to stakeholders and an elevated stay experience to residents through technology and star hospitality. We...

  • Operations Manager

    2 days ago

    Pune, Maharashtra, India Yewale Amruttulya Pvt. Ltd. Full time ₹ 55,000 - ₹ 7,50,000 per year

    Purpose of the JobAs a Franchise Operations Manager, you will oversee and manage franchise operations, ensuring brand standards, operational efficiency, and exceptional customer experience. The role combines strategic planning, training, operational support, and performance management.Primary ResponsibilitiesVisit franchise locations to evaluate performance,...

  • Operational Manager

    1 week ago

    Pune, Maharashtra, India Leadstosell Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    · Location: Baner, Pune· Experience Required: 1–2 years· Salary Range: ₹15,000 – ₹22,000 per monthAbout the RoleWe are looking for a proactive and detail-oriented Operations Manager to oversee day-to-day floor operations across multiple teams, including editing, social media management, shoot team, and ad management. The ideal candidate will act...

  • Operations Manager

    4 days ago

    Pune, Maharashtra, India Phoenix Mills Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title Manager Operations (Commercial) Department / Division OperationsExternal Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Brand management and operational teamsExternal vendorsStatutory and regulatory authoritiesCustomersMinimum Qualification(i.e education, training...

  • Operations Manager

    2 weeks ago

    Pune, Maharashtra, India Spherule Foundation Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Organization:Spherule FoundationLocation:Moga, PunjabType:Full-time | On-siteSector:NGO / Animal Welfare / Community DevelopmentSpherule Foundation, an NGO working across allSustainable Development Goals, is launching a new initiative inMoga, Punjab– aDog Help Center & Hospital Care Project. This project focuses on stray dog welfare, community education,...

  • Operations Manager

    2 days ago

    Pune, Maharashtra, India Technochem Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job SummaryWe are seeking a highly driven and experienced Operations Manager to oversee day-to-day manufacturing operations, ensure smooth shop floor management, and lead automation projects focused on robotic and 5-axis painting systems integrated with conveyorized painting lines. The ideal candidate will bring a strong blend of operational excellence, team...