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Support Engineer
2 weeks ago
Role & responsibilities Provide excellent customer service in a friendly and professional manner
2. Demonstrate thorough knowledge of products and services, responding to inquiries promptly
3. Enhance the customer experience by resolving issues quickly and effectively
4. Adhere to company policies, code of conduct, and regulatory guidelines
5. Suggest ways to promote client products and improve customer satisfaction
6. Ensure customers' confidential information is protected and used only for official purposes
Preferred candidate profile
. Effective listening skills, with the ability to understand and offer solutions based on customer concerns
2. Strong written and verbal communication skills
3. Ability to multitask effectively
4. Good negotiation and influencing skills
5. Proficiency in using computers and learning new software/CRM tools
6. Patience and a positive attitude when helping others
7. Attention to detail and ability to follow instructions
- Knowledge in AI tools