Engine Field Service Technician

5 days ago

Ranchi, Jharkhand, India Cummins Talent Acquisition Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Summary

A customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. The role requires a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. The individual also plays a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices.

Key Responsibilities

Service & Technical Execution

  • Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes.
  • Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards.
  • Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns.
  • Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition.
  • Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance.
  • Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation.

Customer & Stakeholder Management

  • Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers.
  • Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly.
  • Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks).
  • Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups.
  • Identify additional service and sales opportunities while maintaining strong customer relationships.

Process, Compliance & Documentation

  • Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports).
  • Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis.
  • Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels.
  • Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly.
  • Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.).

Leadership & Knowledge Transfer

  • Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans.
  • Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards.
  • Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability.

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