Telecaller

2 days ago

Gurgaon, Haryana, India Digivance Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
Telecaller – Special Payment Agent

Key Responsibilities:

  • Make outbound calls to remind customers of pending payments.
  • Negotiate payment terms based on customer situations.
  • Update and maintain accurate records in the system.
  • Handle customer queries with professionalism and empathy.
  • Escalate critical or high-value accounts to the concerned team.
  • Meet daily/weekly targets and adhere to company policies.

Requirements:

  • 12th pass or graduate with 1–2 years' experience in collections/customer service.
  • Strong communication and negotiation skills.
  • Basic computer proficiency (MS Office, CRM tools).
  • Knowledge of collections processes preferred.
  • Bilingual skills (English + local language) a plus.

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