Telecaller
20 hours ago
Job Title:
Telecaller – Special Payment Agent
Key Responsibilities:
- Make outbound calls to remind customers of pending payments.
- Negotiate payment terms based on customer situations.
- Update and maintain accurate records in the system.
- Handle customer queries with professionalism and empathy.
- Escalate critical or high-value accounts to the concerned team.
- Meet daily/weekly targets and adhere to company policies.
Requirements:
- 12th pass or graduate with 1–2 years' experience in collections/customer service.
- Strong communication and negotiation skills.
- Basic computer proficiency (MS Office, CRM tools).
- Knowledge of collections processes preferred.
- Bilingual skills (English + local language) a plus.
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