Telecaller

2 days ago

Gurgaon, Haryana, India Pristyn Care Full time ₹ 2,50,000 - ₹ 3,00,000 per year

About the Role:

We are looking for a proactive and persuasive Telecaller to join our Insurance Department. The ideal candidate will handle outbound and inbound calls, assist customers with insurance-related queries, follow up on leads, and ensure smooth coordination between patients, doctors, and insurance partners for cashless approvals and claims.

Key Responsibilities:

  • Make outbound calls to patients/customers for insurance-related queries and documentation.
  • Coordinate with insurance companies for pre-authorization, approvals, and claim processing.
  • Explain insurance benefits, policy coverage, and exclusions to patients.
  • Follow up with patients to collect required documents for insurance processing.
  • Maintain accurate call records and update the CRM/system regularly.
  • Ensure timely follow-ups for pending approvals or reimbursement claims.
  • Coordinate with internal teams (billing, finance, hospital operations) to ensure smooth workflow.
  • Provide excellent customer service and resolve patient queries efficiently.

Requirements:

  • Education: Graduate in any discipline (preferred).
  • Experience: 0–2 years in telecalling, insurance coordination, or customer service (healthcare/insurance domain preferred).
  • Skills:
  • Good communication and interpersonal skills.
  • Basic understanding of health insurance processes (cashless/reimbursement).
  • Computer proficiency (MS Office, Excel, CRM tools).
  • Ability to multitask and handle pressure situations calmly

Job Types: Full-time, Fresher

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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