Collections Executive

6 days ago

Bengaluru, Karnataka, India Sturlite Electric Pvt Ltd. Full time

JD for Collection executive

Key Responsibilities:

  • Make outbound calls to customers for overdue payments and follow up on outstanding invoices.
  • Explain outstanding balances, payment terms, and resolve any queries related to bills or dues.
  • Timely circulation & follow up on Cash Discount to the clients as per the term.
  • Negotiate repayment plans, settlements, or payment commitments in line with company policies.
  • Maintain accurate records of interactions, payment status, and follow-ups in the system.
  • Coordinate with the internal stake holders regarding payment updates.
  • Handle customer objections professionally and escalate unresolved cases when necessary.
  • Achieve weekly/monthly collection targets.

Key Skills & Competencies:

  • Good communication skills in [English, Hindi etc.]
  • Basic knowledge of billing, credit, and collections process.
  • Negotiation and persuasion skills.
  • Computer proficiency (MS Excel, SAP).
  • Target-oriented and self-motivated.

Qualifications & Experience:

  • Minimum Graduate (preferred in Commerce/Business).
  • 23 years of experience in SAP, Accounts Receivable.

Performance Indicators (KPIs):

  • Collection efficiency (% of overdue recovered).
  • Number of successful commitments collected.
  • Call productivity (outbound calls made per day).
  • Customer satisfaction in handling disputes.
  • Daily, Weekly & Monthly MIS on OS & OD collection.
  • Report on risky cases.

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