Operations Executive(Collection)

5 days ago

Bengaluru, Karnataka, India V CATCH Full time

Company Description

V CATCH operates with Six-Sigma standards supported by a seasoned management team with decades of experience in the BPO industry. The company caters to a wide range of industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Based in Bangalore, V CATCH combines cutting-edge technology with state-of-the-art infrastructure to deliver cost-effective call center services. Known for optimizing ROI, V CATCH has established itself as a leading service provider and a trusted partner for business growth.

Role Description

This is a full-time, on-site role for an Operations Executive (Collection) located in Bengaluru. The Operations Executive will oversee the day-to-day collections processes, streamline operational activities, and ensure services align with company standards. Responsibilities include managing operational workflows, analyzing performance metrics, communicating with clients or internal teams, and ensuring high-quality customer experience in the collections department.

Qualifications

  • Strong Interpersonal Skills and Communication skills to effectively engage with teams and clients
  • Experience in Operations and Operations Management, with the ability to handle daily processes and ensure efficiency
  • Analytical Skills to evaluate and interpret data for making informed decisions and improving processes
  • Ability to work on-site in Bengaluru and adapt to a collaborative team environment
  • A background in collections or contact center operations is advantageous
  • Bachelor's degree or equivalent qualification in Business, Management, or a related field

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