Collection Executive

5 days ago

Bengaluru, Karnataka, India Refyne Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities:-

  • Collections: Ensure timely recovery of dues, maintain payment records, and follow up via calls or emails for overdue payments.
  • Dispute Resolution: Address user payment disputes and coordinate with internal teams for quick resolution.
  • Account Monitoring: Track payment timelines, escalate delays, and generate overdue reports.
  • Customer Management: Maintain positive relationships and handle user data confidentially.
  • Reporting: Update CRM records and prepare regular collection performance reports.
  • Process Improvement: Identify and suggest ways to improve collection efficiency and user satisfaction.

Preferred candidate profile:-

  • 1-3 years experience in collections, debt recovery, or accounts receivable.
  • Familiarity with CRM or collection tools (preferred).
  • Bachelor's degree (preferred).
  • Strong communication, negotiation, and interpersonal skills.
  • Self-motivated with good time management and target orientation.
  • Basic knowledge of financial processes and payment systems.
  • Proficient in MS Excel for tracking and reporting.

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