Floor Manager

1 week ago

Bhagalpur Muzaffarpur Patna, India Nagarmal Sheonarain & Sons Full time ₹ 30,000 - ₹ 55,200 per year

Job Title: Floor Manager Apparel Retail

Company Name: Nagarmal Sheonarain & sons

Salary: Up to 4.60 LPA

Department: Retail Operations

Job Location: Arrah/Patna/Bhagalpur/Muzaffarpur/Jamshedpur

Job Purpose:

To ensure smooth and efficient floor operations, provide excellent customer service, manage visual merchandising, and support the store team in achieving sales targets and operational excellence.

Key Responsibilities:

1. Sales & Customer Service

  • Drive sales through effective customer interaction and upselling.
  • Ensure customer satisfaction by maintaining high service standards.
  • Resolve customer complaints promptly and professionally.

2. Team Management

  • Supervise floor staff and ensure productivity, grooming, and discipline.
  • Allocate tasks and monitor performance of floor associates.
  • Conduct regular briefings and support training initiatives.
  • Reviewing and maintaining checklist.

3. Inventory & Merchandising

  • Maintaining MBQ of the department.
  • Ensure timely replenishment of merchandise.
  • Maintain visual merchandising standards as per brand guidelines.
  • Coordinate with the VM team for product displays and stock rotation.

4. Store Operations

  • Ensure cleanliness, orderliness, and safety on the shop floor.
  • Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
  • Monitor and report daily sales and footfall.

5. Loss Prevention

  • Prevent stock pilferage through constant monitoring and control.
  • Ensure adherence to security processes and audits.

Key Requirements:

  • Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role.

  • Education: Graduate (preferred in Retail/Management).

  • Skills:

  • Excellent communication and leadership skills

  • Strong sales orientation
  • Ability to multitask and manage time effectively
  • Basic computer literacy (POS, Excel, Inventory Software)

Working Conditions:

  • Shift-based working hours including weekends and holidays.
  • Standing for extended periods and floor mobility required.

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