Customer Operations Executive

3 days ago

Sakinaka Mumbai Maharashtra, India Artium Academy Full time

Who are we looking for?

As an Executive – Teacher Operations at Artium Academy, you will be responsible for

managing and supporting a large pool of skilled teachers, ensuring smooth coordination,

operational efficiency, and exceptional teacher and student experience. This role involves

handling escalations, maintaining teacher schedules, driving process improvements, and

collaborating with internal stakeholders to build sustainable, long-term relationships within the

teaching ecosystem.

Key Responsibilities

  • Building strong relationships with teachers that will be sustainable in the longer

run.

  • Managing a group of 150 skilled teachers & aligning them to the expectations of

the ecosystem.

  • Identifying, analyzing, and initiating the escalation process in for Artium

Academy based on the escalation criteria.

  • Manage teacher escalations and coordinate resolution efforts with key

stakeholders (internal and external) by working cross-functionally to ensure

issue ownership, action items, and communications are fulfilled.

  • Ensure customer escalations are resolved within agreed upon timelines, process

change ideas are implemented, and Influence others towards action and change.

  • Address operational issues and concerns in a timely fashion.
  • Managing Teacher Calender & slot effectively so that the customer experience is

intact.

  • Evaluate & Priortise feature enhancements & product backing while balancing

the needs of teachers, internal stakeholders & partners.

  • Strive to develop collaborative & constructive relationships
  • With internal & external stake-holders.
  • Evaluate current operational strategies and recommend improvements.
  • Generate operational reports for management as needed.

You should have

  • Excellent Team player who is naturally curious about navigating a startup setting,

flexible & comfortable with ambiguity

  • Drive to think beyond the obvious, solve problems & deliver solutions.
  • Tenacious in the face of challenges & responsible for the impossible.
  • Ability to priortize, assess competing priorities & narrow your focus.
  • Willingness to roll up the sleeves & get the job done
  • Ability to display empathy towards a diverse set of stakeholders & strive to walk in their

Job Type: Full-time

Pay: ₹10, ₹33,684.12 per month

Work Location: In person

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