Senior Customer Support Executive

4 days ago

India RVR PRO Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job DescriptionSend your resume to *** Swetha HRLocation: HyderabadCompany: RVR PROAbout Us: RVR PRO is a leading wedding photography studio specializing in capturing the genuine moments of one of life's most important events. Our team is passionate about storytelling through the art of candid photography and Cinematography, ensuring that every couple's special day is remembered authentically and beautifully.

Job Summary:We are looking for a detail-oriented and customer-focused individual with a passion for weddings to join our team as a Senior Customer Support Specialist. This role is ideal for someone who thrives in a fast-paced environment, loves helping clients, and has experience in the wedding industry. As a Customer Support Specialist, you will be responsible for providing exceptional service to clients, addressing their inquiries, troubleshooting issues, and ensuring that their wedding-related needs are met with care and efficiency.

Client Interaction and Support:Respond promptly to client inquiries via phone, email, live chat, and social media, providing clear and professional responses. Assist clients with general questions about wedding services, including availability, pricing, and packages. Offer product and service recommendations tailored to the client's needs, ensuring a personalized experience.

Address and resolve client issues, concerns, or complaints in a calm and empathetic manner, offering timely solutions. Guide clients through the booking process, from initial inquiry to finalizing event details, ensuring a seamless experience. Maintain high standards of customer service, ensuring client satisfaction and a positive reputation for the company.

Ensure all client orders and bookings are accurate, including wedding packages, add-ons, and vendor services. Follow up with clients to confirm event details and ensure all necessary information has been collected for their weddings. Vendor & Partner Communication:Act as a liaison between clients and vendors, ensuring all requirements and expectations are communicated clearly and promptly.

Provide vendors with necessary event details, timelines, and any special requests from the clients. Assist in the resolution of any issues or discrepancies between clients and vendors, striving for a win-win solution. Administrative Support:Maintain and update client records, ensuring that all interactions, details, and communications are documented accurately in the company's CRM system.

Assist with scheduling appointments, follow-up reminders, and sending out wedding reminders or updates to clients. Process refunds, cancellations, or modifications to bookings in accordance with company policies. Track client satisfaction metrics and gather feedback to improve services.

Hospitality Experience:Proven experience in hospitality, customer service, or a similar role

Strong interpersonal and communication skills

Professional appearance and demeanour

Problem-solving mindset and ability to work under pressureIndustryMedia ProductionEmployment TypeFull-timeIndustryMedia ProductionEmployment TypeFull-time

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