Customer Support Executive

22 hours ago


India Innopay Full time ₹ 2,50,000 - ₹ 5,00,000 per year

May Month Talent Call We're hiring Customer Support Executives in Bangalore. Don't miss this exclusive hiring drive – Apply nowHosted by Innopay Technologies | Bangalore | May 29thFreshers & Experienced (1–3 Years)Immediate Joiners Only | No Walk-ins

Company OverviewInnopay Technologies is a fast-growing fintech company based in Bangalore, India, on a mission to transform the financial industry through cutting-edge technology. We design innovative products that simplify and scale financial services for our users. We're now inviting passionate and driven individuals to join our Customer Support team — and be a part of something meaningful.

Role: Customer Support Executive As a Customer Support Executive, you'll handle customer queries via email, chat, and outgoing calls (when needed) for social media escalations. You'll play a key role in ensuring high levels of satisfaction while delivering accurate information and proactive support. Key Responsibilities

  • Respond to customer inquiries via email and chat
  • Make outgoing calls for social media queries or escalations
  • Offer accurate, timely product/service information
  • Troubleshoot issues and ensure a smooth customer experience
  • Collaborate with internal teams to resolve concerns
  • Maintain professionalism, empathy, and a customer-first mindset

Requirements & Skills

  • Excellent written communication
  • Strong problem-solving and multitasking ability
  • Experience with CRM/ticketing systems
  • Fluency in Hindi is a plus
  • Flexibility to work weekends & rotational day shifts
  • Graduation is mandatory (BCom/BBA/Finance & Commerce streams only)
  • BE and MBA graduates are not eligible
  • Prior fintech/banking ops or merchant support experience preferred
  • Social media query handling is a bonus

Qualifications

  • 2 years in Customer Support or a related role
  • Freshers with the right attitude and strong communication can also apply
  • Prior experience in fintech or risk/merchant ops is an advantage

What We Offer

  • Competitive salary & performance bonuses
  • A passionate, fast-paced fintech culture
  • Health insurance & employee benefits
  • Exposure to real-time innovation and rapid career growth


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