Customer Renewal Expert

1 day ago

Noida, Uttar Pradesh, India Think Exam - A Ginger Webs Company Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Responsibilities:

1. High levels of customer service experience which will ensure repeat business from our customer base.

2. Independently handle the entire Account.

3. Take prospects from initial contact phase to qualified phase over the phone.

4. Present product solutions virtually or physically.

5. Generate revenue by prospect renewal and converting them to sales.

6. Meet and exceed pipeline contribution goals.

7. Respond quickly to assigned accounts.

8. Willingness to be measured by weekly and monthly metrics.

9. Use and become an expert on the Customer Relationship Management (CRM) system.

10. Willing to maintain customer satisfaction Score and Customer retention.

11. Willing to provide first contact resolution.

Requirements :

1. Prior experience in B2B sales desired.

2. Fluency in oral and written English Good command of other languages would be an advantage.

3. Demonstrate ability to maintain high level of enthusiasm and motivation.

4. Results-oriented with strong analytical skills Deep understanding of CRM systems and best practices Proficient in Microsoft Office.

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