Renewal Specialist

3 days ago

Noida, Uttar Pradesh, India Denave Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Lead Qualification & Prospecting

  • Lead a team of
    Enterprise Agreement (EA) Renewal Specialists
    , providing guidance, support, and performance feedback to achieve business objectives.
  • Develop and execute renewal strategies for both
    managed accounts
    and
    Top Unmanaged Accounts (UMA)
    , expanding the overall customer footprint.
  • Coordinate with
    regional and global teams
    to ensure renewal excellence and growth across all assigned accounts.

Customer & Account Engagement

  • Act as the
    primary contact
    for key enterprise customers and Top Unmanaged Accounts, establishing trusted relationships and ensuring renewal readiness.
  • Proactively identify
    renewal risks
    ,
    renewal-ready opportunities
    , and
    potential expansion areas
    within target accounts.
  • Conduct strategic discussions with customers to communicate the
    Cybersecurity value proposition
    and align renewal roadmaps with their future business needs.

Pipeline & Opportunity Management

  • Oversee the
    Enterprise Agreement renewals pipeline
    , ensuring forecasting accuracy and timely processing of all renewals.
  • Identify, qualify, and convert renewal opportunities within Top Unmanaged Accounts to achieve strong engagement and closure rates.
  • Track and report key metrics, including renewal conversion, revenue contribution, and upsell/cross-sell progress.

Stakeholder Collaboration

  • Collaborate with
    Product Managers, Technical Account Managers, Partner Account Managers, and Customer Engineers
    to ensure customer satisfaction and business continuity.
  • Partner with
    Sales and Marketing
    teams to design targeted outreach campaigns aimed at activating and converting Top Unmanaged Accounts.

Performance & Governance

  • Maintain
    data accuracy and hygiene
    across CRM systems and trackers, ensuring visibility into all renewal and account engagement activities.
  • Meet and exceed performance targets related to
    renewal conversion
    ,
    net-new revenue
    , and
    customer expansion
    .

Skills and Qualifications

  • Bachelors degree in
    Business, IT, or a related field
    ; MBA preferred.
  • 7+ years of
    sales, renewals, or account management
    experience within the
    cybersecurity domain
    .
  • Proven track record in
    renewals management
    ,
    account retention
    , and
    inside sales
    .
  • Demonstrated ability to engage with
    unmanaged or dormant accounts
    , driving conversion and revenue growth.
  • Strong understanding of
    Cybersecurity products and solutions
    .
  • Excellent
    communication, stakeholder management, and organizational
    skills.
  • High degree of
    ownership, self-motivation
    , and passion for
    customer success
    .

Preferred Attributes

  • Familiarity with cybersecurity certifications such as
    CISSP
    ,
    CISM
    , or vendor-specific credentials (e.g.,
    Palo Alto Networks, Fortinet, Kaspersky
    ).
  • Prior experience working with
    Managed Security Service Providers (MSSPs)
    or
    global cybersecurity vendors'

If interested kindly reach out

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