Renewals Specialist – Cybersecurity

1 day ago

Noida, Uttar Pradesh, India Denave Full time ₹ 30,00,000 - ₹ 60,00,000 per year

About the Role

We are seeking a proactive and results-oriented
Renewals Specialist
with a strong background in
Cybersecurity
to join our high-performing sales team in
Delhi NCR
. This role is pivotal in driving pipeline growth, accelerating revenue, and ensuring customer retention by qualifying renewal opportunities, engaging with key accounts, and supporting the field sales organization.

You will collaborate closely with
Marketing, Sales, and Business Development
teams to convert both inbound and outbound interest into qualified renewal and expansion opportunities.

Key Responsibilities

Lead Qualification & Prospecting

  • Lead a team of
    Enterprise Agreement (EA) Renewal Specialists
    , providing guidance, support, and performance feedback to achieve business objectives.
  • Develop and execute renewal strategies for both
    managed accounts
    and
    Top Unmanaged Accounts (UMA)
    , expanding the overall customer footprint.
  • Coordinate with
    regional and global teams
    to ensure renewal excellence and growth across all assigned accounts.

Customer & Account Engagement

  • Act as the
    primary contact
    for key enterprise customers and Top Unmanaged Accounts, establishing trusted relationships and ensuring renewal readiness.
  • Proactively identify
    renewal risks
    ,
    renewal-ready opportunities
    , and
    potential expansion areas
    within target accounts.
  • Conduct strategic discussions with customers to communicate the
    Cybersecurity value proposition
    and align renewal roadmaps with their future business needs.

Pipeline & Opportunity Management

  • Oversee the
    Enterprise Agreement renewals pipeline
    , ensuring forecasting accuracy and timely processing of all renewals.
  • Identify, qualify, and convert renewal opportunities within Top Unmanaged Accounts to achieve strong engagement and closure rates.
  • Track and report key metrics, including renewal conversion, revenue contribution, and upsell/cross-sell progress.

Stakeholder Collaboration

  • Collaborate with
    Product Managers, Technical Account Managers, Partner Account Managers, and Customer Engineers
    to ensure customer satisfaction and business continuity.
  • Partner with
    Sales and Marketing
    teams to design targeted outreach campaigns aimed at activating and converting Top Unmanaged Accounts.

Performance & Governance

  • Maintain
    data accuracy and hygiene
    across CRM systems and trackers, ensuring visibility into all renewal and account engagement activities.
  • Meet and exceed performance targets related to
    renewal conversion
    ,
    net-new revenue
    , and
    customer expansion
    .

Skills and Qualifications

  • Bachelor's degree in
    Business, IT, or a related field
    ; MBA preferred.
  • 7+ years of
    sales, renewals, or account management
    experience within the
    cybersecurity domain
    .
  • Proven track record in
    renewals management
    ,
    account retention
    , and
    inside sales
    .
  • Demonstrated ability to engage with
    unmanaged or dormant accounts
    , driving conversion and revenue growth.
  • Strong understanding of
    Cybersecurity products and solutions
    .
  • Excellent
    communication, stakeholder management, and organizational
    skills.
  • High degree of
    ownership, self-motivation
    , and passion for
    customer success
    .

Preferred Attributes

  • Familiarity with cybersecurity certifications such as
    CISSP
    ,
    CISM
    , or vendor-specific credentials (Antivirus, Cybersecurity, Cloud).
  • Prior experience working with
    Managed Security Service Providers (MSSPs)
    or
    global cybersecurity vendors
    .

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