Customer Support Expert Domestic
3 days ago
Hiring for Indigo Process Email Chat Process for AIONOS
Job Title: Customer Support Expert Domestic (Travel Domain)
CTC: LPA
Educational Qualification: Undergraduates + Graduates
Work Schedule: 5 Days/week, Rotational Shifts & Week Offs
Location: Sector 142, Noida
Night Shift: Cab facility available one sided(Only in Night)
About the Role:
We are hiring passionate and customer-focused Experts for the Domestic Travel
Desk within the Travel/Airline/OTA segment. This is an excellent opportunity to join a
high-growth team providing exceptional customer support services.
Key Responsibilities:
• Provide Email & Chat support to travel customers, ensuring timely and
accurate resolution.
• Assist with flight bookings, rescheduling, cancellations, Fare Rule
Categories, and refund-related queries.
• Adhere to company protocols to ensure quality service delivery.
• Collaborate with team leads, SMEs, and support staff to achieve performance
targets.
• Maintain confidentiality and follow compliance standards.
Minimum Screening Requirements (MSR):
• Open Positions: Total 40 open positions (20 Email/20 Chat)
• Experience: Minimum 6 months in Contact Centre/Customer Service (Travel
domain preferred)
• Versant Score: B2 / B1+
• KRA (Key Result Areas):
- Assist customers with flight bookings, rescheduling, cancellations,
Fare Rule Categories, and refund-related queries.
• Batch Date-13th November
Interested Candidates contact Senior HR Raghhav Jan : or whatsaap at the same or email
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