Customer Support Expert Domestic

3 days ago


Noida, Uttar Pradesh, India Hrpro Solution Sevices Full time

Hiring for Indigo Process Email Chat Process for AIONOS

Job Title: Customer Support Expert Domestic (Travel Domain)

CTC: LPA

Educational Qualification: Undergraduates + Graduates

Work Schedule: 5 Days/week, Rotational Shifts & Week Offs

Location: Sector 142, Noida

Night Shift: Cab facility available one sided(Only in Night)

About the Role:

We are hiring passionate and customer-focused Experts for the Domestic Travel

Desk within the Travel/Airline/OTA segment. This is an excellent opportunity to join a

high-growth team providing exceptional customer support services.

Key Responsibilities:


• Provide Email & Chat support to travel customers, ensuring timely and

accurate resolution.


• Assist with flight bookings, rescheduling, cancellations, Fare Rule

Categories, and refund-related queries.


• Adhere to company protocols to ensure quality service delivery.


• Collaborate with team leads, SMEs, and support staff to achieve performance

targets.


• Maintain confidentiality and follow compliance standards.

Minimum Screening Requirements (MSR):


• Open Positions: Total 40 open positions (20 Email/20 Chat)


• Experience: Minimum 6 months in Contact Centre/Customer Service (Travel

domain preferred)


• Versant Score: B2 / B1+


• KRA (Key Result Areas):

  • Assist customers with flight bookings, rescheduling, cancellations,

Fare Rule Categories, and refund-related queries.


• Batch Date-13th November

Interested Candidates contact Senior HR Raghhav Jan : or whatsaap at the same or email



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