Trainee voice Process Consultant Technical Support

2 weeks ago

Bengaluru, Karnataka, India Dynpro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Trainee Process Consultant (Technical Support)

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.

Shift timings-

4:30pm to 1:30am

5:30pm to 2:30am

6:30 pm to 3:30am

Roles and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

  • Under Graduates/Graduates
  • Fresher

Desired Skills and Abilities

  • Excellent Communication Skills

  • Basic Telephone Etiquettes

  • MS Office

  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Troubleshooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend customer requirements well.
  • Good understanding of ISP.

Criteria

  • Willing to work in Rotational shifts
  • 5 days work/2 rotational weekly offs
  • Transport facility provided

Desired qualifications: 10+2 or or 10+2+4

Desired years of experience: Fresher

Ready to Join Immediately

Willing to work in rotational shifts

5 Days working, 2 Days split off weekly

2-way transportation

Desired Skills and Abilities:

Good communication

Good Analytical Skills

Location: Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore and any other work locations of HGS India as applicable.

Recruitment process:

  1. HR Round

  2. SVAR test

  3. L1 assessment

  4. L2 assessment

  5. Ops round

  • International Voice Process Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Shift: Flexible (Should be open to rotational or night shifts) Experience Level: 4+ Years (Minimum 1 Year as Trainer)About the Role:We are seeking a passionate and experienced in Process Trainer with a background in international voice processesThe ideal candidate should have at least 4 years of total experience, including a minimum of 1 year as a process or...

  • Trainee Technical Support Representative

    6 days ago

    Bengaluru, Karnataka, India Side Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Trainee Technical Support RepresentativeJob Location - Bangalore/HydrabadRole Type - Contract (3 months to start with, extension depends on Business requirement and Performance)Experience - 0 to 3 yearsMandatory Experience - 1 year of International Voice experience What you'll be doing:Responding promptly to customer queries in a timely and accurate manner...

  • Hiring _International Technical Support _ Voice process

    2 weeks ago

    Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Looking for candidate for Technical Support -International voice processPlease share your resume to Excellent TO Good communication skillsShould have prior experience in working in US shiftExperince in laptop and desktop supportBasic understanding on Graphic cards

  • Technical Support Specialist| International Voice Process

    1 week ago

    Bengaluru, Karnataka, India Ghrs Training Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Designation - Technical Process SpecialistMin 2+ Yr Experience Into Technical Support International VoiceAny GraduateImmediate joiners onlyWFO| Night shiftsNo absconded casesBoth Way Cab Contact: Vansh Perks and benefitsAllowances and Incentives

  • Hiring For Technical Support Voice And Non Voice

    1 week ago

    Bengaluru, Karnataka, India WeStand Financial Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewWeStand Financial Services, headquartered in Bengaluru East, Karnataka, is a trusted loan advisor known for offering flexible, secure, and fair loans. With a team of 11-50 employees, WeStand is dedicated to providing exceptional financial services and support to its clients within the financial services industry.Job OverviewWe are seeking an...

  • Voice Processing

    2 weeks ago

    Bengaluru, Karnataka, India Nbula Innovations LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are seeking a dynamic individual for a Junior level Voice Processing role in various BPO companies(Startek,Sagility,WNS etc.). This is a full-time position located in Bangalore and Hyderabad. We welcome applications from both freshers and those who bring a bit of experience, aiming to excel in the realm of voice and chat...

  • International Voice Process Consultant

    1 week ago

    Bengaluru, Karnataka, India HGS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTONPosition SummaryTechnical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer...

  • Technical Support Voice

    2 weeks ago

    Bengaluru, Karnataka, India Spes Manning Full time ₹ 27,000 - ₹ 54,000 per year

    If interested Kindly Call or WA on Rashmi MHiring for Technical Support Voice for Bangalore LocationDesignation Offered - Technical Support AssociateEducation - Any Graduate Fresher or ExperiencedShift timings - RotationalOne side CabSalary - Up to 4.5 LPALocation - Manyata Tech ParkExcellent English Communication skills are must haveOnly Immediate joiners...

  • Technical Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Headsup HR solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Overview: We are looking for a Technical Support Executive to join our team and provide voice-based support for Acer customers. The role involves troubleshooting technical issues, diagnosing system errors, and assisting customers with hardware/software-related problems over the phone. The ideal candidate should have basic desktop knowledge,...

  • Technical Voice Support

    2 weeks ago

    Bengaluru, Karnataka, India E Solutions Full time ₹ 30,00,000 - ₹ 90,00,000 per year

    Role : Technical Voice SupportLocation : BangaloreExperience:6 M-4 YearsInterview Mode : L1 Virtual , L2 F2F(Face to Face)Mandatory Skill :Linux,Email admin,SQL, Networking, Excellent communication skillInterested candidates kindly share you update CV