International Voice Process Trainer

8 hours ago

Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 5,00,000 - ₹ 12,00,000 per year
  • Shift: Flexible (Should be open to rotational or night shifts) Experience Level: 4+ Years (Minimum 1 Year as Trainer)

About the Role:

  • We are seeking a passionate and experienced in Process Trainer with a background in international voice processes
  • The ideal candidate should have at least 4 years of total experience, including a minimum of 1 year as a process or voice trainer
  • You will be responsible for training new hires and existing team members in communication skills, accent neutralization, and international customer handling standards

Key Responsibilities:

  • Conduct International Voice Process Training for new hires and existing employees
  • Evaluate trainees through voice assessments, mock calls, and feedback sessions
  • Drive communication and soft skills improvement initiatives across the team
  • Customize training content based on client process and business needs
  • Track and report training effectiveness and individual progress
  • Collaborate with quality and operations teams to identify skill gaps and address them through targeted sessions
  • Support continuous learning through floor coaching, refresher training, and one-on-one mentoring

Required Skills & Experience:

  • Minimum 4 years of total experience in international BPO/voice processes
  • At least 1 year of experience as a Process Trainer
  • Excellent command over spoken English, including accent clarity, pronunciation, and grammar
  • Hands-on experience in training delivery, assessment, and feedback mechanisms
  • Good interpersonal skills with the ability to motivate and engage trainees
  • Comfortable working in rotational or night shifts as per business requirements

Preferred Qualifications:

  • Certification in Voice & Accent or Communication Skills (if any) Experience in training for US/UK voice processes Exposure to customer experience coaching or floor support

Contact Person- Brindha Kamaraj

Email id-

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